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Facebook Change Management, Program Manager in Helena, Montana


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is seeking a smart, enthusiastic, and experienced world-class professional to help manage change related to transformative recruiting initiatives or other people wide initiatives that will impact recruiting. The Change Management Program Manager will lead change initiatives by engaging, advising, and informing key internal & external stakeholders, including the design, development, and delivery of change strategies and plans that drive value for the stakeholders and drive desired business outcomes. Strong candidates will have experience assessing stakeholder impacts and developing and executing change, communications, and training strategies.

Required Skills:

  1. Develop the change management strategy for large scale, transformative change programs and/or projects

  2. Partner with recruiting leadership and other internal groups to lead or contribute to large-scale change programs as well as solve ongoing operational and support problems at scale

  3. Assess, develop and make recommendations to project teams in relation to change readiness

  4. Assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change

  5. Provide subject matter expertise on risks, issues, dependencies, and reception of change by end-users

  6. Collaborate with key stakeholders to develop and execute change management strategies

  7. Lead the creation of actionable deliverables to facilitate change, including communications plans, sponsor plans, training plans, and resistance management plans

  8. Lead and coach key stakeholders in change management strategies and activities

  9. Identify obstacles to change and recommends corrective action

  10. Partner with key stakeholders to plan, prepare, and develop key messages, communication and supporting content/video material to enable swift adoption and overall success of change initiative

  11. Build strong partnerships with internal & external stakeholders to drive adoption and deliver desired business outcomes

  12. Identify and track success metrics related to change by utilizing data to identify development areas and improvements, including monitoring employee burnout from change initiatives

  13. Drive continuous improvement activities that will enhance internal change capabilities

  14. Manage day-to-day operational aspects of change management projects and ensure initiatives are delivered on schedule and on scope

  15. Ensure a broader viewpoint is held throughout Recruiting projects, understanding other initiatives that are running parallel and ensuring proper overlap and communication between projects

Minimum Qualifications:

  1. Bachelor’s Degree and 4+ years of experience leading change and communication initiatives

  2. Knowledge on how people go through a change and the change process

  3. Experience leading organizational change initiatives

  4. Track record of operating independently, solving problems creatively, and delivering results in an organized manner

  5. Experience managing multiple simultaneous change initiatives on an enterprise scale

  6. Experience in customer service orientation with communication experience

  7. Experience using office productivity and collaboration platforms (e.g., Google Apps, Microsoft Office)

  8. Experience in execution of change management methodologies and tools (Prosci, ADKAR® Model or similar framework etc.)

  9. Experience working collaboratively across a wide variety of functions to drive effective outcomes

  10. Leadership experience and experience working with all levels across organization

Preferred Qualifications:

  1. Entrepreneurial multi-tasker who can be highly efficient with ambiguity and complexity

  2. Experience thinking strategically and acting operationally and experience managing ambiguity, risk, and changing direction of projects and strategies

  3. Acute business acumen and understanding of organizational issues and challenges

  4. Experience delivering quality communications, including development of key messages

  5. Experience conducting stakeholder interviews or focus groups, assessing results, and making recommendations

  6. Experience working with all levels of employees from entry-level to senior leadership

  7. Experience with performing process mapping (experience with Visio or MindMap software)

  8. Experience with HTML, multimedia and graphic design tools (such as Adobe Creative Suite, Camtasia, Canva, Sketch)

  9. Experience developing knowledge management systems and building organizational learning

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at