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Change Healthcare Client Manager in Helena, Montana

Client ManagerOverview of PositionThe Client Manager owns the relationship with our customer and is the representative of the Change Healthcare brand and customer experience. This individual will spend time listening to our clients and provide thoughtful solutions to their business needs. The Client Manager is responsible for managing the day-to-day client relationship by earning trust, following through on commitments and ensuring that our customers are maximizing the value that Change Healthcare can provide. They do this by coordinating with various partners within the company to ensure client requests are handled appropriately (i.e. within time and budget) while balancing client needs with company profitability.

What will be my duties and responsibilities in this job?

  • Develops and maintains positive relationships with clients, focusing on key contacts and decision-makers and coordinates with operations to drive performance and foster an environment to minimize attrition

  • Proactively manages client requests for additional information as it relates to: payer trends, system interfaces, compliance, coding, regulatory changes, and budget variance and cash flow

  • Identifies trends, educates the client and recommends actions to ensure maximum productivity and profitability

  • Stays abreast of internal and external changes to understand current and future state and provide value to the client

  • Serves as the liaison between the client and operations

What are the requirements needed for this position?

  • 3+ years’ experience in healthcare practice management or medical billing experience

  • 3 + years Client Relationship Management and healthcare revenue cycle experience required

  • Experience presenting to and working with physicians and hospital administration

  • Strong data analysis & reporting skills are required. Must have experience reviewing large amounts of revenue cycle data and determining what that data is telling you and recommending changes based on that knowledge

  • Solid knowledge of MS office, including Excel (Pivot Tables experience required), PowerPoint, and data processing systems

What other skills/experience would be helpful to have?

  • Radiology billing experience preferred

  • Must have excellent listening, communication and presentation skills

  • Must be able to build and sustain client relationships, earning trust and providing added value beyond reports

  • Strong business acumen and an ability to assess a client’s strategic value to the organization, as well as understanding Change Healthcare’s strategic value to the client

  • Able to build strong relationships and earn trust in a matrixed organization, interacting with various stakeholders across Operations, IT, Legal, Marketing, etc.

What are the working conditions and physical requirements of this job? General Office Demands

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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The Client Manager owns the relationship with our customer and is the representative of the Change Healthcare brand and customer experience. This individual will spend time listening to our clients and provide thoughtful solutions to their business needs. The Client Manager is responsible for managing the day-to-day client relationship by earning trust, following through on commitments and ensuring that our customers are maximizing the value that Change Healthcare can provide. They do this by coordinating with various partners within the company to ensure client requests are handled appropriately (i.e. within time and budget) while balancing client needs with company profitability. For this position candidates must live within commuting range of East Peoria, IL because the candidate will work out of the client’s office in Peoria 2 days per week.

What will be my duties and responsibilities in this job?

  • Develops and maintains positive relationships with clients, focusing on key contacts and decision-makers and coordinates with operations to drive performance and foster an environment to minimize attrition

  • Proactively manages client requests for additional information as it relates to: payer trends, system interfaces, compliance, coding, regulatory changes, and budget variance and cash flow

  • Identifies trends, educates the client and recommends actions to ensure maximum productivity and profitability

  • Stays abreast of internal and external changes to understand current and future state and provide value to the client

  • Serves as the liaison between the client and operations

    What are the requirements needed for this position?

  • 3+ years’ experience in healthcare practice management or medical billing experience

  • 3 + years Client Relationship Management and healthcare revenue cycle experience required

  • Experience presenting to and working with physicians and hospital administration

  • Strong data analysis & reporting skills are required. Must have experience reviewing large amounts of revenue cycle data and determining what that data is telling you and recommending changes based on that knowledge

  • Solid knowledge of MS office, including Excel (Pivot Tables experience required), PowerPoint, and data processing systems

    What other skills/experience would be helpful to have?

  • Radiology billing experience preferred

  • Must have excellent listening, communication and presentation skills

  • Must be able to build and sustain client relationships, earning trust and providing added value beyond reports

  • Strong business acumen and an ability to assess a client’s strategic value to the organization, as well as understanding Change Healthcare’s strategic value to the client

  • Able to build strong relationships and earn trust in a matrix'd organization, interacting with various stakeholders across Operations, IT, Legal, Marketing, etc.

    What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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