Job Information
State of Montana Collections Agent/Administrative in Helena, Montana
[Building a Stronger Montana] Note: Employees for the State of Montana must reside within Montana. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: * Responsiveness * Respect * Integrity * Excellence<> * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI:DLI Employee Testimonials BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES: As a Collections Agent, you will: * Review and manage assigned cases to determine collectability of accounts and manage outstanding balances. * Work closely with customers to communicate account status, establish payment plans, calculate payoff’s, and determine effective ways of resolving account balances. * Coordinate with accounting staff to accurately process daily deposits and account adjustments. * Initiate liens and judgments to secure account balances. * Communicate with civil entities to initiate wage levies. * Review settlement offers for validity and reasonableness, make recommendations to management regarding the acceptance or denial of the offer. * Coordinate and refer debts to external collection agencies. * Proofread documents, records, or other files to ensure accuracy. * Manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence and other materials. * Handle incoming and outgoing mail and faxes. * Provide other clerical support to staff or customers, including financial tracking, payment entry, analyses, and reconciliations. KNOWLEDGE, SKILLS AND ABILITES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: Knowledge of (or ability to learn in a reasonable amount of time): * Workers' Compensation Act, Montana Administrative Rules and regulations. * Microsoft Word, Excel, Outlook, and Adobe products. * Accounting principles and techniques. * Lien, judgement, and civil procedures. Skill in: * Excellent customer service. * Defusing tense situations. * Negotiating compromise. * Compiling, organizing and reconciling complex financial data. * Working independently, prioritizing tasks, and meeting deadlines. Ability to: * Communicate effectively verbally and in writing. * Analyze facts and data from various systems. * Work effectively with a team. * Coordinate weekly workload with supervisor. PHYSICAL AND ENVIRONMENTAL DEMANDS As a Collections Agent you will sit for long periods and the majority of your time is spent keyboarding and on the phone. Most agents work a 40-hour workweek, but occasionally irregular hours are necessary. There are strict deadlines. MINIMUM QUALIFICATIONS Your preparation for this opportunity could include a combination of relevant experiences including: * Bachelor’s degree in public administration, business accounting or related field. Plus, one year of directly related experience such as directing and coordinating collection-enforcement activities. * Qualifying education includes coursework in accounting or business administration. OR * 3 years of directly related experience. OR * Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip:When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. Required application materials: * Cover Letter- include a letter of interest. * Resume- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. Title: Collections Agent/Administrative Location: Helena Requisition ID: 24141733