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State of Montana Compliance Specialist (04616) in Helena, Montana

[Building a Stronger Montana] MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: * Customer Service * Leadership * Accountability Why should you come to work for the Department of Labor & Industry? It’s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLIhere. Watch this short video to see why people love working for DLI:DLI Employee Testimonials Why should you live here? Helena, Montana is located in the beautiful Rocky Mountains and sits halfway betweenYellowstone National ParkandGlacier National Park. Helena offers an abundance ofrecreational opportunitiesincluding; camping, fishing, hunting, as well as world class mountain biking and hiking. Learn more about Helenahere. What other benefits can you expect from this opportunity? Lookherefor a summary of our outstanding benefits. You’ll love what you see! Our benefits include: * Work/life Balance * Health Coverage * Retirement Plans * Paid Vacation, Sick Leave and Holidays (a combination of up to 38 per year!) * A partial telework schedule may be available This position may be covered by aVoluntary Employee Beneficiary Association (VEBA) *How would this position make an impact in your community? As a Compliance Specialist with the Employment Standards Division, you will: * Manage the intake of complaints and information related to injured workers, employers and workers' compensation insurer with the application of the Workers' Compensation Act. * Interpret, analyze and craft solutions for complex situations between injured workers, employers and workers' compensation insurer. * Provide customer service for incoming calls from workers, attorneys, employers and workman compensation insurers. * Assist section manager with the development and reporting of metrics on workload statistics and outcomes. What is it about you that makes you the right person for this opportunity? If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: Knowledge of: * Legal and investigative processes and fundamentals. * Statutes, rules, legal opinions, and case law regarding Workmans' Compensations programs. Skills in: * Organizing and prioritizing to meet deadlines and handle fluctuating caseload. * Delivering excellent internal and external customer service. Ability to: * Take action in solving problems while exhibiting judgment and a realistic understanding of issues. * Recognize the actions needed to accomplish an objective and to initiate action with minimum supervision. MINIMUM QUALIFICATIONS * Relevant bachelor's degree in communications, business, or public administration, or a related field. * Minimum of one year of directly related qualifying experience. Or * Five years of experience working directly in compliance/regulation with specific emphasis in analytical and communication skills. Equivalent combinations of education and experience may also be considered on a case-by-case basis. Ability to obtain the Montana Claims Examiner Certification within 90 days of hire. How would you let us know that you’re the right person? You are/*REQUIRED*/to attach acover letter,_and_resumeat the time of application. Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as “relevant.” A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents to be considered for this position. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. In yourcover letter: * Describe your education or experience being specific about completed coursework, work-related duties performed that would qualify you for this position: o Providing information and technical detail assistance to the public. Indicate the frequency, the type of information provided, and whether written or verbal. o Compliance or claims related work. If your experience included appealed situations, be specific as to the nature and frequency of these situations. In yourresume,include all work experience you have held that would help you qualify for this position, including duties, dates of employment (month & year - start & end) and hours per week. Starting pay is based on relevant education and experience. Pay is set based on what you submit at time of application. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. *Title: *Compliance Specialist (04616) Location: Helena Requisition ID: 23140863