State of Montana Computer Support Technician - Night Shift in Helena, Montana

The Department of Administration is a service-oriented organization that focuses on improving business operations and delivering leading edge service to our customers and business partners. With this in mind, we seek employees who have a passion for providing excellent customer service and understand the value it brings to an organization.

The State Information Technology Services Division (SITSD) of the Department of Administration has a mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.

The Network Operations and Security Center (NOSC) team is seeking an enthusiastic, IT minded individual who wants to work night shifts. You would be responsible for monitoring the State network, varying systems, and the State of Montana Data Center (SMDC) in Helena. You would provide 1st and 2nd level network and security support and provide for proper and continuous operation of all facilities and systems. You would act as the first line of defense against hacktivist, criminal, and other cyber security threats. Staff is encouraged and provided training to hunt down threats on the network and perform the discovery.

The NOSC Promotes:

  • A casual and collaborative work environment;

  • Training opportunities and room for professional growth.

The State of Montana Data Center (SMDC) is a 24x7x365 facility. The successful incumbents will be required to work one of the following night shift – Sunday through Friday from 11pm to 7am or Tuesday through Sunday from 11pm to 7am.

If you feel you have the qualities to be successful in this position, please submit your resume, cover letter, and three professional business references. In your cover letter, please tell us about your passion for networking, cyber security, and or technology in general, and give us an idea of how you would be able to benefit the team.

This position requires the successful completion of a criminal background check.

Education and Experience:

  • One year of IT related schooling;

  • One year experience in an IT related occupation;

  • Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

/ Ability to: /

  • Utilize documentation to resolve IT issues;

  • Monitor and Mitigate IT issues;

  • Analyze and interpret data from multiple sources;

  • Provide excellent customer service;

  • Communicate effectively both orally and in writing;

  • Adapt to shifting business requirements;

  • Explain technical issues to non-technical people;

  • Work with minimal supervision, and be a self-starter;

  • Take ownership of new business process and incorporate it into SITSD’s mission.

Only online applications are accepted. By applying online you are able to receive updates and monitor the status of your application.

Employment with the beautiful State of Montana offers more than just a paycheck:

  • Look here to see the additional benefits!

  • Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Job: *Information Technology/Computer Science

Title: Computer Support Technician - Night Shift

Location: Helena

Requisition ID: 18143056