Job Information
FranklinCovey Coordinator Process Specialist in Helena, Montana
“We enable greatness in people and organizations everywhere. ”
FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
Title: Coordinator Process Specialist
Division & Department: Education Operations
Status: Temporary Full-Time Hourly
Reports to: Director of Operations
Location: Remote – Anywhere in the contiguous US
Compensation: $17.00/hour
Job Summary
The primary role of the Coordinator Process Specialist is to provide logistics support to the Client Services Team. This is a temporary full-time role working 40 hours per week from April through the end of August. Provides logistics support for our Client Engagement Coordinators, their sales teams and clients.
Essential Job Functions
Accurately enter information into FranklinCovey systems in a timely manner
Send and receive client communications regarding ongoing events utilizing FranklinCovey templates.
Maintain facilitator database for workshop and post-workshop processes.
Provide support to CEC team for customer requests for “vendor forms” and client specific information requests
Support the issuing and return of contracts and intellectual property licenses in a timely manner.
Maintain Salesforce/Google Drive filing system for job related paperwork.
Basic Qualifications
- Experience in a customer service, logistics, operations, and/or K-12 education role.
Preferred Skills & Experience
Self-motivated and able to work well independently.
Willingness to work as part of a team, help others and ask for help as needed
Outstanding work ethic
Positive customer service mindset
Mindset to take responsibility and see tasks to closure.
Organization skills with high attention to detail
Computer proficiency in Microsoft and Google Suite
Prefer CRM experience with SFDC
Exceptional written and verbal communication skill.
Location in the contiguous US
Benefits include medical benefits and 401(k). Please visit https://franklincoveybenefits.com/ for details.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity, and alignment to market data.
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Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
Employer Information
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/ .
For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/ .
FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.
Direct Reasonable Accommodation requests toaccommodations@franklincovey.com.
For our Privacy Policy, please visit https://www.franklincovey.com/privacy (https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp) .