The primary focus of this position is to administer and provide Level III support throughout the assigned application(s) analysis, configuration, testing, implementation and production lifecycle. This is a senior level admin position and will be responsible for multiple medium and/or high-risk applications with minimal supervision. This role will be primarily responsible for high impact IT Services provided to the bank, such as Fraud, Silverlake, 4|Sight, Teller, New Accounts, Compliance, Quality Control, Accounting, and Core Banking interface solutions. This position is expected to lead multiple simultaneous projects to successful completion and ensure all audit standards are being met. As a senior admin this position will also help guide less experienced administrators to ensure GBCI standards are being met by all team members. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams leading technical and analytical support of new and current production systems. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.
This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $38.58 +/ per hour (calculated for Missoula, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
* Responsible for the Level III primary support of multiple high level and/or numerous mid level criticality IT Services represented by the Business Applications department. This includes, but not limited to Fraud, Silverlake, 4|Sight, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, Ticketing and Core Banking interface solutions. Develop strategies for system enhancements; design solutions; support development, testing, release management and implementation. Deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision. |
* Responsible for effective installation of new software products and releases that impact the organization's business services and operations. Develop thorough and positive communication both specific and broad, for system changes being implemented in production. Prepare test scripts for User Acceptance Testing (UAT) and execute. Drive UAT with business users including coordination and user acceptance signoff. |
* Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization's ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements; review and approve. Provide guidance or work direction to lower-level analysts and/or vendors. |
* Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors. Take a lead role in the area of assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed. |
* Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for Core systems. |
* Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization, and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Develop reports and dashboards as needed. Coordinate with the groups of business users who will test, validate and evaluate new applications and functions to determine issues in services and software provided. |
* Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization. |
* Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
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About You
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What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time and the ability to participate in incentive plans. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.