Montana Veteran Jobs

The primary focus of this position is to design, configure, implement, support, and enhance business process solutions through the assigned application(s) throughout the development lifecycle. This role will be responsible for supporting workflow-driven system processes provided to the bank, such as Lending, Teller, New Accounts, Compliance, Quality Control, and Core Banking interface solutions. You will keep all relevant technical documentation up to date and will ensure testing is completed by appropriate users at all levels of the organization for new systems, releases, new features/enhancements and break/fix solutions. On project and strategic efforts, you will work in cross-functional teams to provide technical and analytical support of new and current production systems. This position will be expected to work in and follow industry standard waterfall and agile development lifecycles. Adherence to structured software change management processes and procedures is required. This position is considered a representative of the IT Department at all levels of the bank groups and management. Professionalism and diplomacy to gain trust is critical to the success of the position.

The minimum entry rate for this position is $75,025.60 + /year depending on experience and geographic location. This is a Corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. Click here to learn more about our bank divisions.

* Responsible for effective configuration, development, testing and installation of new software products and releases that impact the organization's business services and operations.

* Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.

* Responsible for designing effective and efficient information technology systems, protocols, and procedures for assigned applications to optimize the organization's ability to provide services to the banks and the bank customers.

* Responsible for upholding all Standard Operating Procedures and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization.

* Responsible for analyzing and occasionally collecting the business and functional requirements from all levels of the organization, and then transferring that knowledge into technical solutions that could impact all levels of the organization and overall customer experience with the banks.

* Responsible for the Level III support of all IT Services represented by the Business Applications department. This includes, but not limited to Lending, Teller, New Accounts, Compliance, Quality Control, Business Intelligence, Accounting, and Core Banking interface solutions.

* Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.

* Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Education

Experience

* A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

* Demonstrate diplomacy, professionalism, and strong communication, written and inter-personal skills.

* Proven strong problem solving, analytical and technical skills to understand and identify business needs, to determine appropriate solutions and to communicate needs to IT and business management for acceptance and implementation.

* Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer oriented attitude.

* Ability to deal with system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.

* Ability to take a lead role in assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.

* Ability to effectively prioritize and execute tasks in a high- pressure environment with minimal supervision.

* Familiarity with end user support, and other industry-standard techniques and practices.

* Experience working in a team-oriented, collaborative environment.

* Ability to provide software support by completing small scale and system wide software upgrades and installations.

* Ability to serve as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies.

* Ability to coordinate with the groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided.

* Ability to present ideas in user-friendly language.

* Highly self motivated and directed.

* A working knowledge of Citrix Client.

* Microsoft Windows operating system experience and Office applications.

* Experience in the use of modeling and development tools, such as Visio, Adobe Forms.

* Can consistently represent the GBCI IT Department in a positive and professional light.

Additional Requirements