Job Information
State of Montana CPM Temporary Seasonal Data Processor in Helena, Montana
* *Our services impact EVERY Montanan! _MISSION STATEMENT _* * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt. * * Job Overview: * This position resides in the Information Management Bureau of Department of Revenue.Duties includecoordinating the ongoing programactivities of processing incoming correspondence, payments, returns and data. The incumbent is responsible for maintaining data, tracking data and system performance, ensuring secure handling and processing of taxpayer information. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Information Management Bureau which comprised of three units, Customer & Payment Management, Digitization, and Information Governance. The position reports to the Unit Manager. This position does not supervise otherstaff. This is a temporary seasonal position with the peak workload generally from February through June (may work up to six months). The incumbent may be assigned to work directly for any of the four units in the lnformation Management Bureau based on workload need and qualifications. /Knowledge of:/ * Business administration * Office operations * Automated data processing systems * Information systems management * Records Management * Communications * Program management and project planning * Public communication principles * System and program support * Data processing methodology * Data mapping methodology * Data processing / / /Skills in:/ * Research and analysis * Multi-tasking; organizing multiple tasks * Technical troubleshooting * Compiling & analyzing data from multiple sources * Escalation and support techniques * Software requirements development * Documenting instructions, FAQ’s, training materials and procedures * Accuracy and attention to detail * Conflict resolution * Microsoft programs and other data base applications * Written, Verbal, and interpersonal communication * Identifying system problems and resolving them / / *You would be a great fit for this position if you have: /Ability to:/ * Demonstrate self-motivation * Follow instructions * Very detail oriented * Provide timely, customer service * Handling multiple priorities under deadlines * Organize multiple tasks * Develop technological responses * Deliver public presentations and training To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858) (All computer systems and tax guidelines will be trained on the job.) __ _HOW TO APPLY_ To be considered for this position, via the “Apply Online” button located on this posting. * * Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Successful applicants are required to successfully pass DOR tax and background check(s). _EDUCATION / EXPERIENCE_ The minimum level needed on the first day of work is * High School diploma, familiarity with computer software. * Other combinations of education and experience may be substituted. Other combinations of education and equivalent work experience will be evaluated on a case-by-case basis. *Title: *CPM Temporary Seasonal Data Processor Location: Helena Requisition ID: 24143012