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Salesforce.com, Inc CSG Design Consultants Experience Senior Manager - Director in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

We‘re hiring for the Salesforce Professional Services Experience Design team. In this role you’ll be collaborating with cross-disciplinary teams to bring your visions to life. You’ll have the opportunity to craft the user experience in relevant and ethical ways, making life better for end-users on a variety of Enterprise level customers within a variety of industries. Salesforce Experience Design is a group of hardworking designers who build transformational products and experiences by turning human insights into business impact at Salesforce scale.

At Salesforce, our Experience Design Consultants apply our vast array of cloud-based software to build platform experiences people love – experiences that make a salesperson’s day more productive, a marketer’s campaign more powerful, or a customer service rep’s process more intuitive - supporting positive relationships for users and their customers. You’ll be an integral part of Salesforce Professional Services, partnering alongside Sales, Service, Marketing, and IT Lines of Business across all industry verticals to help customers ignite the full power of Salesforce using a design-centric approach to deliver useful, usable, and desirable experiences. Our designers have a strong consultant approach and work with different Salesforce colleagues across various engagements in order to build amazing experiences and transform the way business gets done.

Responsibilities

  • Lead, coordinate and run the work of a project team independently or in conjunction with key project team members

  • Lead changes in project scope, identify potential issues, and adjust when vital

  • Collaborate with internal team members to structure project work, plan and complete client engagements

  • Identify new business opportunities and be able to connect appropriate people to support

  • Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, conducting interviews and synthesizing, preparation of design work for collaboration with functional and technical counterparts, and developing an experience vision

  • Develop and lead a project design plan, considering key tasks, activities, and dependencies needed for desired outcomes

  • Multi-task and perform well under pressure in a constantly evolving environment with key partners and teams

  • Build close relationships with customers and key collaborators and ensure project teams and client understand roles, responsibilities and vision of project

  • Understand and guide research, interaction, and visual design across the Salesforce platform, driving towards the highest level of quality and execution

  • Develop a future vision that continuously balances the needs of the user, business objectives and requirements, and is also technically feasible, while demonstrating proper use of Salesforce’s design system

  • Define and present compelling and memorable experience narratives to a variety of functional and technical collaborators to demonstrate impact to their business

  • Lead, orchestrate and collaborate with cross-functional teams to create a roadmap and plan for future implementation

  • Present concepts clearly and support design decisions

  • Provide mentorship and guidance to other designers within the Design Consulting group

  • Promote active partnership, co-creation and continual alignment

  • Continually strive to set the standard for the overall quality of design and design artifacts

  • Engage and partner with external clients and other partners when required

  • Support recruitment efforts

Experience/Skills Required

  • Experience Lead - At least 8-10 years relevant industry experience and 1-3 years management experience

  • Senior Experience Lead - At least 10-12 years relevant industry experience and 3+ years management experience

  • 7+ years of proven experience designing and delivering outstanding experiences from start to finish, as part of a cross-functional team

  • Deep understanding and experience of design thinking and agile methodology and best practices

  • Proven track record of being client facing and building strong, unquestioning client relationships

  • Proactive, self-sufficient and professional, with effective communication, time management and interpersonal skills

  • Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity

  • Ability to distill and reframe a problem, then define a framework for resolution, generating clear, sophisticated solutions for complex challenges

  • Ability to communicate ideas to a wide variety of partners, lead discussions and creative activities, and build consensus while dealing with ambiguity

  • Ability to present and share the rationale behind the proposed solutions by using appropriate medium (sketches, schematics, wires, click-throughs, storyboards, high-fidelity mocks, rapid prototyping and end-to-end narratives)

  • Experienced knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

  • Ability to understand the interconnectedness and constraints of underlying enterprise eco systems and use that to design scalable, integrated solutions that work as a platform

  • Interest and willingness to self-enable on new technology, platforms, features, and trends

  • Experience working with design systems (for eg. Salesforce Lightning Design System)

  • Design consulting background a plus

  • Knowledge and/or experience designing for or using Salesforce products

  • BA/BS or MA/MS in design-related field, or equivalent experience

Please submit a resume with links to your portfolio. Submissions without portfolios or work samples will not be considered.

For Colorado-based roles: Minimum annual salary of $104,000 . You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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