Job Information
Helena Sand & Gravel, Inc. CSR/Dispatcher - Helena Sand & Gravel (H in Helena, Montana
Job ID: 501617
Helena Sand & Gravel, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
In this role, you'll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You'll play an integral part as we stand together to reinvent the way our world is built.
If you're someone that takes pride in your customer service skills and thrives in a fast-paced environment, you'll feel right at home. Limited experience? No worries! We'll assist with training to provide you with the skills you need to be successful.
Wage: $21 - $25/hr. DOE
Company Benefits
Medical/Dental/Vision/Prescription
Generous Paid Time Off
401k with Roth option & 5% Company Match
Profit Sharing
9 Paid Holidays (8 Static and 1 Floating)
Tuition Reimbursement Program
Employee Assistance Program
Company Paid Life Insurance
Short- & Long-Term Disability
Annual Merit Raises
Potential for Overtime
Opportunities for Internal Mobility
Professional Development Opportunities
Training Provided
Earn More with our Employee Referral Program
Company Discounts on products, goods, services, electronics, automotive, travel & more!
Opportunities for Community Engagement
Key Responsibilities (Essential Duties and Functions)
Intake and verify orders via centralized call center with high call volumes.
Maintain a pleasant and accommodating demeanor over the phone.
Demonstrate positive and professional attitude with team members, customers, drivers, dispatchers, salesmen etc.
Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers.
Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
Enter order data into computer system.
Coordinate deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
Assist customers in determining the proper product, proper amount, and proper price.
Receive and follow-up on customer complaints regarding any truck or driver problems at job sites.
Build a strong rapport with customers, both internally and externally.
Regular and timely attendance.
Other tasks as assigned to meet business needs.
Participate in and promote an inclusive work environment.
Qualifications
Minimum Requirements
Excellent organizational, customer service and telephone skills.
Ability to handle problems as they arise in a professional and courteous manner.
Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
Proficient with Microsoft Windows/PC applications.
Able to perform basic mathematical functions.
Strong written and oral communication skills with high attention to detail.
Able to work extended hours when needed.
Must pass pre-employment-controlled substance testing.
Must have a valid driver's license.
Preferred Requirements
Previous experience...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity