Job Information
Fujifilm Cust Support Tech-Phone Supp in Helena, Montana
Position Overview
This position is responsible for providing phone support and trouble-shooting efforts for assigned product lines that the GCD service team supports. Demonstrates a full working knowledge of the product lines they support including theory of operation as well as the mechanics and/or software related support.
This position will require travel approximately 15%.
Company Overview
FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.
For more information, please visit https://www.fujifilm.com/us/en/about/region , go to www.twitter.com/fujifilmus to follow Fujifilm on Twitter, or go to www.facebook.com/FujifilmNorthAmerica to Like Fujifilm on Facebook.
FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com .
For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030,click here (https://holdings.fujifilm.com/en/sustainability/plan/svp2030) .
Job Description
Responsibilities
Provide timely technical support and problem resolution to all customers
Monitor critical accounts and actively participate in support activities to minimize downtime for customers. Analyze and evaluate equipment performance
Provides on-site service and installation support as needed for training and development purposes. Provides on-site customer support during periods of high activity.
Provide technical support to other technicians as needed via phone, teams or other remote software tools.
Provide sales assistance for demos and/or customer visits as needed
Work closely with and develop strong business relationships with our client personnel
Complete all required reporting procedures related to phone support and/or software support
Completes all required administrative tasks in an accurate and timely manner
Accounts for all time and activity by recording information through the proper tracking system.
Attend training classes and develop necessary knowledge and skills to service GCD supported equipment
Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
Perform related duties as assigned by manager
Required Skills/Education
High School diploma or GED equivalent
5 or more years of field service experience with industry related product lines
Working knowledge of electronics or 2+ years field territory assigned experience
Computer skills with emphasis on operating systems and hardware.
Outstanding customer service
Possess necessary skills/attributes to include excellent communication skills (both verbal and written) Working knowledge of Microsoft applications and
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to travel approximately 15%
Desired Skills
Outstanding communication, interpersonal and leadership skills
Excellent organizational and time management skills.
Ability to work with cross functional teams
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights
Understand and embrace importance of communication and its role relative to the customer
Salary and Benefits
$28.00/hour - $32.00/hour depending on experience
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
*#LI-REMOTE
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
Job Locations US-Remote
Posted Date 1 day ago (2/18/2025 5:17 PM)
Requisition ID 2025-33455
Category Service
Company (Portal Searching) FUJIFILM North America Corporation - Graphic Communication Division