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State of Montana Customer Service Assistant 1 in Helena, Montana

Our services impact EVERY Montanan! _MISSION STATEMENT _* * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Director's Office Division provides support for the Director and department employees relating to tax policy, legal, human resources, training, enterprise planning, communications and taxpayer assistance, dispute resolution, call center, accounting and budgeting, contracts, facilities and purchasing. _DUTIES_ The incumbent performs a variety of duties assigned by management. Duties include being the primary contact for internal and external customers and is the primary contact for providing information to customers about unclaimed property that has been escheated to the State of Montana. The incumbent provides information and technical assistance and resolves problems regarding taxes, fees and licenses, unclaimed property, business personal property reporting, livestock reporting, and Department web-based filing and payment processes. The position does not supervise other staff. This is an incomplete list of job duties. For a complete job description please contact Human Resources. ( or 406-444-9858) (All computer systems and tax guidelines will be trained on the job.) This position requires the successful completion of a background check and a state tax compliance status check. *EDUCATION / EXPERIENCE* The above competencies are typically acquired through a combination of education and experience equivalent to: * Two years of post-secondary education in business administration, taxation, office management, or a related field. * One year of directly related work experience with customer service, working with software applications, investigation, auditing, or research and analysis with six months of experience interpreting and applying Montana rules and regulations. * Other combinations of education and experience will be evaluated on an individual basis. * “If you have documented postsecondary education, please attach your transcripts for it to be considered in the evaluation process.”* *Title: *Customer Service Assistant 1 Location: Helena Requisition ID: 22143822