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Vontier Customer Service Representative - No Weekends in Helena, Montana

Competitive Earning Potential: $17.00-$18.50hr. + $300 Hiring Bonus + Annual Company Bonus/Gainshare

(2:30P-11P ET / 1:30P-10P CT / 12:30P-9P MT / 11:30A-8P PT) Weekdays Only

Customer Service is the critical link to strong communications between the sales field and Matco's corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, and Regional Managers by providing correct product information, pricing, and product availability.

WHAT YOU WILL DO

  • Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.

  • Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.

  • Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.

  • Input orders utilizing internal ordering software systems.

  • Engage closely with the Customer Service Team to resolve open questions

  • Continuous training on Growth development, Career exploration, and Customer Service Skills.

  • Other responsibilities as assigned.

WHO YOU ARE

  • High school diploma or GED equivalent

  • Must be able to work 2:30 PM -11:00 PM ET Monday-Friday (or the equivalent within other time zones)

  • 1+ years of call center experience or equivalent experience in dealing with customers

  • On the job experience in working with general automotive mechanics is a plus

  • Automotive experience, ASE certification, tool experience, or related trade school degree a plus

REQUIRED COMPETENCIES:

  • Basic use of PC and keyboard

  • Effective verbal and written communication skills

  • Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude

  • Ability to empathize with customer concerns while maintaining a professional demeanor

  • Ability to learn quickly on the job

  • Ability to multi-task in a fast-paced office environment

  • Ability to answer calls as a primary function of the position

#LI-AN1

Matco Tools is a manufacturer and distributor of quality, professional-grade automotive equipment, tools, and toolboxes. We offer more than 13,000 products, sold primarily to professional automotive technicians through a network of franchised mobile tool stores. Matco is a franchising company, a distribution company, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico, and Canada.

Our award-winning franchise program equips the company's network of nearly 1,800 independent mobile distributors to develop and maintain trust-based relationships with its customers. Ranked among the top 50 in Entrepreneur magazine's 2021 Franchise 500®, the company continues to expand throughout the United States and Canada, adding several hundred mobile stores each year.

WHO IS VONTIER

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

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