Job Information
State of Montana Customer Support Specialist in Helena, Montana
[Building a Stronger Montana] Note: Employees for the State of Montana must reside within Montana. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: * Responsiveness * Respect * Integrity * Excellence<> * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI:DLI Employee Testimonials BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES: This position provides high quality customer service/support to Montana employers and third-party administrators. The position requires well developed communication skills, both verbal and written, and the ability to independently troubleshoot and provide problem resolution. As a Customer Support Specialist for the UI Contributions Bureau, your primary responsibilities will include (but are not limited to): * Provide instruction and support for UI eServices for Employers. * Respond to customer inquiries via phone, email, and secure web messaging. * Support the filing of quarterly Unemployment Insurance (UI) tax and wage reports and payment via a variety of electronic tools and resources. * Assist with the collection of delinquent quarterly reports. KNOWLEDGE, SKILLS AND ABILITES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: Knowledge of (or ability to learn in a reasonable amount of time): * Principles and processes for providing high quality customer service. * Business English, composition, and grammar. Skill in: * Effective written and verbal communication. * Typing and 10-key. * Computer software programs such as Word, Excel, Outlook and TEAMS. Ability to: * Organize, prioritize, manage a high workload. * Analyze and interpret information. * Establish and maintain effective working relationships, and * Read and comprehend laws, rules, policies and procedures, and apply them to the duties of the position. MINIMUM QUALIFICATIONS The above knowledge, skills and abilities are typically acquired through three years of directly related education and/or experience in areas such as Business Administration, Customer Service, Collections, or similar field. OR * Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip:When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. Required application materials: * Cover Letter- include a letter of interest. * Resume- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. Title: Customer Support Specialist Location: Helena Requisition ID: 24142592