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Job Information, Inc Delivery Manager, Salesforce Industries in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Delivery Manager, Salesforce Industries - Eastern Region


  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

  • Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.

  • Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.

  • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

  • Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

  • During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce Industries methodology and project gates and governance.

  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.

  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

  • Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.

  • Provide hands on configuration / customization of the salesforce product.

  • Adopt a standardized development lifecycle methodology for all projects.

  • Identify opportunities to leverage all Salesforce technologies.

  • Facilitate review sessions with the client and your team.

  • Participate in end to end implementation planning including project management, issue management, communication and change management.

  • As necessary, write and review QA and UAT test scripts.

  • Manage UAT with end users including coordination and user acceptance sign-off.

  • Prepare user documentation and training documentation as necessary.

  • Leverage business knowledge and expertise to drive business process improvements.

  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.

  • Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.


  • Implementing enterprise-scale software solutions. CRM and implementation experience or Health and/or P&C Insurance experience preferred.

  • Experience with business process expertise around Marketing, Sales, Customer Service, or Industry (i.e. Financial/P&C Insurance, Health/Life Sciences).

  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.

  • 3-5 years experience in Project Management Role.

  • 3-5 years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.

  • Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.

  • Demonstrated negotiation, conflict management and leadership skills.

  • Demonstrated project management skills with teams of up to 10+ people.

  • Demonstrated history of delivering high quality results on schedule and within budget.

  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

  • Ability to weigh business and technical requirements to produce project plans and estimates.

  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.

  • Manage and communicate with remote developers during non-traditional business hours.

  • Ability to work effectively in a fast paced, high energy, team-oriented environment.

  • Ability to multi-task and perform effectively under pressure.

  • Must be able to travel

  • Agile SCRUM Master Certification

  • PMP Certification

  • Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary


  • COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

  • EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

  • CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions

  • CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter

  • WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action

  • LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

  • PASSION: Passionate about Customer Success and is a great listener

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart

  • TRUST: Ability to earn the trust of the customer and lives the company’s core values

For Colorado-based roles: Minimum annual salary of $121,800 You may also be entitled to receive 15% target bonus, restricted stock units, and benefits.


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