Job Information
Humana Director, Broker Engagement in Helena, Montana
Become a part of our caring community and help us put health first
We are seeking a dynamic and strategic Director of Broker Engagement to lead agent training, communications, and marketing initiatives within the Medicare Advantage and life insurance markets. As a key leader within our Field Marketing Organization (FMO), this role will focus on driving agent success by developing and executing comprehensive engagement strategies, including training programs, marketing initiatives, and communications that enhance agent recruitment, retention, and productivity. The ideal candidate has deep expertise in insurance marketing, broker training, and compliance-driven communications.
The Director, Broker Engagement plans and executes marketing and sales programs to generate new prospects and improve client retention. The Director, Broker Engagement requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director, Broker Engagement implements policies and programs to increase employee and external constituent awareness, and knowledge of activities related to the IFG Brokerage. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.
Key Responsibilities:
Marketing/Communications
Lead, manage, and develop a team of marketing/communications team members
Oversee the creation of marketing materials and social media content
Ensure all marketing materials are approved, impactful, and compliant
Program Design & Delivery
Lead the strategy, design, implementation, and evaluation of sales training programs, including IFG University.
Develop and manage customer experience/agent training models that align with organizational goals.
Drive the execution of culture campaigns and employee engagement initiatives through training and development efforts.
Oversee the delivery and management of training programs for call center employees, sales agents, and partner/dealer teams.
Operational Excellence
Lead and mentor a team of training operations professionals, fostering collaboration and high performance.
Develop and optimize business processes for training intake, capacity planning, and continuous improvement.
Utilize learning technologies to streamline program delivery and enhance learner experience.
Manage program evaluation processes, providing data-driven insights to measure impact and identify opportunities for improvement.
Budget & Resource Management
Oversee a training and marketing budgets, ensuring effective allocation of resources to maximize ROI.
Monitor and report on financial performance, ensuring adherence to budgetary goals and identifying cost-saving opportunities.
Change Management
Champion change management initiatives within the training function to support organizational transformation.
Collaborate with stakeholders to align training strategies with evolving business needs and objectives.
Reporting & Analytics
Design and deliver robust reporting frameworks to track training program performance and impact.
Leverage analytics to provide actionable insights for decision-making and continuous improvement.
Use your skills to make an impact
Required Qualifications
Bachelor’s degree in marketing, communication, education, training, organizational development, data analytics, or a related field.
8+ years of experience in cross-functional training program management, marketing, communication, and/or instructional design.
5+ years of people management experience
Proven experience in the design, delivery, and measurement of large-scale training programs.
Strong expertise in developing, implementing and evaluating leadership training strategies.
Experience with customer experience models, culture campaigns, and employee engagement initiatives.
Background in developing and/or supporting training programs for call centers, sales channels, and/or partner/dealer environments.
Skilled in business process improvement, capacity planning, and continuous improvement methodologies.
Proficiency in learning technologies and program evaluation frameworks.
Strong change management capabilities with a focus on driving business transformation.
Preferred Qualifications
Masters degree in marketing, communication, education, training, organizational development, data analytics, or a related field.
Experience in the Life/Health care industry preferably with Medicare experience.
Demonstrated success in vendor management and managing training budgets.
Strategic thinker with the ability to align training initiatives with organizational goals.
Strong leadership and team-building skills, fostering collaboration and development.
Analytical mindset with the ability to derive actionable insights from data and metrics.
Exceptional communication and stakeholder management abilities.
Additional Information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$150,000 - $206,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 02-13-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.