Verint Systems, Inc. Director, Product Management in Helena, Montana
Director, Product Management
Location US-Remote (United States)
Job ID 16241
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at.
Overview of Job Function
At Verint, we believe customer engagement is the heartbeat of global brands, and our mission is to help organizations discover possibilities barely imagined a few years ago. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. We’re looking for innovators with the passion, creativity, and drive to help us tackle new challenges and deliver real results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team provides a collaborative, collegial environment that openly celebrates differences and affords personal and professional growth opportunities.
As part of our Product Management team, theDirector, Product Management is vital to the success of Verint’s Customer Engagement solutions and is responsible for the product direction and growth of the Verint Engagement Data Management.
TheDirector, Product Management works with customers, partners, regional sales and services teams, engineering, marketing, and other product managers to anticipate future technical and market trends and ensure our products maintain market leadership by meeting customer feature/function and usability needs.
Principal Duties and Essential Responsibilities
Build a product roadmap for a data platform including data pipeline infrastructure and data management system integrations to data lake, data warehouse, analytics tools and dashboarding tools.
Define Product Strategies by utilizing data driven market analysis that incorporates analyst, competitive, customer and technology considerations.
Execute Product and Market Strategies through product plans that include the creation of requirements documents, JAD and customer functional reviews.
Act as product owner as part of Agile development process, and help drive engineering, operations, marketing and sales readiness.
Identify, build the business case for, and evangelize innovative solution and service offerings in the customer engagement solutions market that are driven by the competitive landscape, market dynamics, industry trends and customers’ articulated needs and pain points.
Research and recommend partners or acquisitions to fill current or potential gaps in the portfolio.
Partner with product management and other stakeholders to identify and quantify go-to-market risk and effort for new offering candidates.
Own the offering, incorporating internal and external feedback to monitor progress and, if needed, work to adjust execution plans accordingly to meet and exceed revenue objectives.
Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging.
Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches.
Bachelor’s Degree in Computer Science or equivalent experience
12 + years experience in Software Product Management including experience in product planning and development, product release and project management
Solid and proven track record of driving products from inception of idea to launch resulting in delivering high business value for customers
Technical expertise and strong working knowledge of the sales, engineering and support processes
Experience managing third party vendor relationships, OEMs and channel sales partners
Strong interpersonal, communication and leadership skills
Analytical/methodical approach to product development and readiness
Strong business acumen
Ability to travel up to 25%, including international travel
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Experience in customer data management solutions
Experience managing big data technology product roadmaps
Experience in a technology organization that specialized in cloud-based solutions
Experience working at an enterprise (B2B) software manufacturer or provider
Experience in designing open API cloud platforms serving third party integrators including direct customers and third-party vendors
Experience within contact center recording industry
Self-motivated and highly effective in high-energy, customer-focused, deadline driven environment
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.