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Job Posting Title

Disaster Recovery Program Manager - Remote

Job Description

The Service Management Principal IT: Disaster Recovery Program Manager is responsible for developing and advancing the Service Portfolio for Service Management processes, based on the ITIL (IT Infrastructure Library) framework, in support of key business and IT initiatives. This position is responsible for the Service Continuity Management/Disaster Recovery practice, ensuring service delivery quality and operational excellence across IT using standard processes, best practices, and business engagement. This position will develop a Service Continuity/Disaster Recovery strategy, program roadmap, build solutions to complex problems and lead cross-functional projects.

Responsibilities

• Serves as expert consultant and subject matter expert in the company for the Service Continuity/Disaster Recovery (DR) service portfolio and partners closely with other ITIL portfolio areas such as Configuration Management, Availability Management, Incident Management, Change Management, and Service Level Management

• Works with IT Leadership and experts from multiple teams to design and implement complex DR process interfaces and their enablement within multiple applications and tools

• Functions as Program Manager of multiple interdependent highly complex Service Continuity/Disaster Recovery projects including DR test exercises, DR plan builds, and DR tool/application enhancements

• Collaborates with IT senior leaders and business senior level stakeholders to understand business needs, to solve problems, and advance IT capabilities

• Leads efforts to build consensus on DR best practices and processes at the senior leadership level and contributes to development of DR service strategies

• Leads implementation efforts related to the DR service portfolio, including management of organizational change, communication, and training

• Presents executive summaries, reports, and metrics to IT and business leadership on the state of the DR service portfolio and project performance

• Participate in crisis/enterprise incidents as needed to aid in understanding business impact, driving recovery, and external customer communications

• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in business, computer science or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 8 years of relevant experience in multiple IT service management areas

• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• 5+ years experience with Disaster Recovery solution design, planning and testing, including at least 2 years managing/leading a DR program or complex DR projects

• Experience with enterprise Service Management tools (e.g. ServiceNow)

• Familiarity with the concepts of DR and High Availability within public cloud solutions, e.g. Amazon Web Services or Google Cloud Platform

• Demonstrated ability to effectively present information and respond to questions in large and small group situations and is interpersonally effective

• Demonstrated ability to effectively present at leadership level, and lead consensus building efforts on strategy, organizational change and implementations

• Extensive experience with productivity software & reporting tools such as Microsoft PowerPoint, Sharepoint, Word, Excel, Visio, Miro, PowerBI,

Preferred Qualifications

• 1 year of leadership/management experience

• Disaster Recovery, Business Continuity, Cybersecurity, or ITIL Certifications

• Experience with architecture & engineering design of IT infrastructure platforms, backup/data protection systems, or cybersecurity

• PBM or healthcare industry experience

Minimum Physical Job Requirements

• Ability to travel up to 10% of time

• Constantly required to sit, use hands to handle or feel, talk and hear

• Frequently required to reach with hands and arms

• Occasionally required to lift and/or move up to 10 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Director in the Information Technology department

Potential pay for this position ranges from $115,400.00 - $184,200.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.

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