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State of Montana Dispatcher in Helena, Montana

[DOJ Logo - Can also use to return to the home page] Mission: Every day at theMontana Department of Justice, our employees are dedicated to ensuring the well-being and rights of the people of our great state. At the Department of Justice, we do the right thing for the right reason. If you are looking for an opportunity to be part of a team that builds a culture of character and excellence, demonstrates collaboration and selfless public service, and upholds the law and pursues public safety, the Department of Justice may just be the career for you. Division Overview: * * The Montana Highway Patrol (MHP) maintains jurisdiction over the highways of the fourth largest state in the country. Each year our communication center fields roughly 190,000 calls and dispatches our sworn officers to serve and protect. MHP troopers are the leading experts on crash investigation and perform a vast array of tasks from providing education and maintaining traffic safety, to intercepting the transit of illegal narcotics, contraband and weapons, as well as detecting human trafficking and other criminal activity that takes place on our highways. MHP employs civilians in critical support positions such as radio technology, crash records and administrative roles. Our goal is to fairly, professionally and compassionately serve Montana’s citizens and safeguard their lives and property as they travel our beautiful state. Job Overview: We are currently recruiting for five* dispatcher* positions. The Montana Highway Patrol Communications Center provides law enforcement communications services for the Highway Patrol Division troopers, Department of Justice employees, and numerous other state agencies. Communication system operators (dispatchers) staff the centers 24 hours a day, 365 days a year, and provide the emergency communication services required to provide public safety. Duties include: * Emergency and incident dispatching: receives and documents motor vehicle crashes and other emergency incident information; dispatches crash/incident information to appropriate trooper(s); enters information into the Criminal Justice Information Network (CJIN). * Criminal Justice Information Network (CJIN) Maintenance: Receives and responds to hardware and software problem reports and provides requested assistance. * CJIN Operations: Communicates via telecommunications with user agencies to assist in message formats. * Other duties as assigned: performs a variety of other duties as assigned in support of the agency mission and objectives. Dispatchers speak with highly emotionally charged, mentally impaired and unstable individuals and must be able to tolerate a high degree of stress and remain calm under emotional emergency conditions. The position is sedentary in nature with long periods of sitting or standing in a confined work area; however, dispatchers are required to perform some light lifting, stooping, and bending duties in the process of working with files and performing routine office duties. Dispatchers work varied shifts, from days to nights and work holidays and weekends. The minimum qualifications for this position include a high school diploma or a state-issued equivalency diploma. There is no prior work experience required. The successful candidates will be required to pass a panel interview, CritiCall test and hearing test during the selection process and must be a United States citizen (MCA 7-31-202). The position requires the knowledge, skills, and abilities to: * Operate a computer terminal and peripheral equipment; multi-line phone system. * Actively listen and communicate effectively both verbally and in writing. * Multi-task and process information quickly. * Document information accurately being reported by phone, radio, in person and by other technology. * Disseminate information accurately and precisely in person, by radio, by phone and other technology. Below is additional preferred knowledge: * Knowledge of Telephone Device for Deaf (TDD) * Knowledge in the use of police-two way radio dispatching equipment * Criminal Justice Information Network (CJIN), National Crime Information Center (NCIC) and National Law Enforcement Telecommunication System (NLETS) experience Special Instructions: The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the résumé and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks. Additional materials, references or information submitted by the applicant, but not requested, will not be considered. Successful applicant(s) will be subject to: * Intensive Background Check * Driving History* * HOW TO APPLY: * In order to be considered for this position, you must attach a cover letter and résumé at the time of application. _Your Cover Letter_: How do your qualifications and experience directly correlate to the duties of this position and what makes you the best candidate for the job? _Your Résumé_: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job. You will find resources on the Internet to assist you in preparing an appropriate cover letter and resume. In addition, there are a multitude of free templates available on the Internet you may opt to use when preparing these documents./ /* A complete online state application is not required; however, you will need to initiate the application and attach the cover letter and résumé in order to be considered for this position. Failure to attach a cover letter and résumé will result in an incomplete application that will not be considered further. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. You will receive a system-generated confirmation e-mail upon submitting your application. In addition, continuous application screening will begin on a bi-weekly basis. If you need an accommodation with the application process, please contact the HR office. Your service is rewarded with competitive compensation and generous State of Montana Benefits. * Medical, dental and vision coverage * Retirement plans * Generous paid vacation, sick and holidays * Pre-tax Flexibility Spending Accounts * Employee Assistance Program State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program. This Organization Participates in E-Verify. [E-Verify® Logo] Minorities are under-represented in this position and are encouraged to apply. Job: Security/Protective Services* *Title: *Dispatcher Location: Helena Requisition ID: 21140473

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