Job Information
ISC2 Endorsement Specialist in Helena, Montana
Overview
Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
Position Summary
The Endorsement Specialist provides accurate, professional and timely assistance to candidates throughout the endorsement process. In addition to reviewing, organizing, and, accepting endorsement applications, specialists may be responsible for performing quality control checks, and ensuring that applications are processed according to organizational quality standards through audit procedures.
Responsibilities
Review and process candidate endorsement applications and enter data into membership system
Organize and maintain candidate records
Perform reviews of candidate experience utilizing the guidelines for each credential scheme requirement
Verify candidate experience through employment audits - Communicate via phone, email and online with endorsers regarding endorsement applications - Responsible for endorsements.
Liaise with approved CPE submitters to coordinate the processing of mass CPE entries while retaining documentation received from CPE submitters on a shared drive.
Prepare reports of mass CPE requests and posted CPE’s.
Provide an external vendor weekly reports for newly certified members.
Complete CPE audits that were selected at random to ensure compliance with CPE guidelines.
Miscellaneous duties as assigned.
Qualifications
- Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility - Effective organization skills and the ability to multitask - Ability to work effectively in a group or team environment as well as independently with minimal supervision - Ability to interact professionally with a diverse group of people at all levels - Demonstrates flexibility to meet changing business needs - Detail oriented, maintains high quality standards, and good follow-up skills - Ability to problem solve in a timely manner - Ability to handle confidential information with discretion - Customer service oriented
Education and Work Experience
- GCSE, High School diploma or GED - Minimum three (3) years of customer service experience preferably in a call center environment - Must have excellent written and verbal communication skills in English; additional language skills a plus - Excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), Internet and web applications/navigation - CRM/database applications experience a plus (i.e. Salesforce)
Physical and Mental Demands
• Work normal business hours and extended hours when necessary, adjusting to various time zones • Remain in a stationary position, often standing or sitting, for prolonged periods • Regular use of office equipment such as a computer/laptop and monitor computer screens • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components • Work extended hours or overtime, when necessary • ment applications for entire lifecycle up to and including audit resolutio
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Job Locations US-Remote
Posted Date 8 hours ago (2/7/2025 4:53 PM)
Job ID 2025-2031
# of Openings 1
Category Customer Experience