Sirius Computer Solutions Engineer, Managed Services - Power p in Helena, Montana
The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: enterprise data storage systems, mainframe (IBM System z), midrange (IBM Power), Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. The Managed Services Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.
Primary Duties & Responsibilities
Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
Performs platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
Performs problem analysis and documentation, root-cause analysis, and creates incident reports
Troubleshoots complex system engineering issues
Designs, creates, implements and documents system and application monitoring, scheduling packages, and tape management systems
Performs on-demand save and restore operations using various technologies and software packages
Performs migrations and due-diligence documentation for new Sirius Managed Services customers
Performs tasks relating to PowerHA and other replication and business continuity products, including patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
Works with IBM and other vendors to resolve customer issues
Acts as a liaison between Engineering and Operations groups
Provides guidance and on-the-job training to less-experienced personnel
Provides on-call support in a defined rotation schedule
Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
Anticipates, mitigates, identifies, and responds to system performance issues
Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
Conducts transaction, performance, and security audits
Performs routine system backups and restores
Participates in Disaster Recovery exercises and planning
Follows change control, incident response, and testing processes
Communicates and enforces, through system procedures, data storage retention policies
Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
Creates scripts to automate common tasks
Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
Creates required reports in response to business user needs
Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
Develops reusable assets (templates, tools, etc) for the Managed Services practice
Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
Works with project managers in the development and implementation of project plans and timelines
Complies with all time compliance and time entry guidelines
Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
At least three (3) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:
Experience with troubleshooting and maintenance of environments running the AIX operating system and all supporting IBM Power infrastructure, including but not limited to HMC, VIOs, LPM, and SSP.
Other Position Requirements
Demonstrated experience in technical support environment
Demonstrated experience with PowerHA or DoubleTake
Demonstrated experience with the IBM AIX operating system
Demonstrated experience with IBM Power Systems servers
Demonstrated experience with Linux on Power Systems
Demonstrated knowledge of AIX storage concepts
Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS
Demonstrated experience supporting IBM Power infrastructure, including but not limited to HMC, VIOs, LPM, and SSP.
Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
Demonstrated ability to acquire further technical skills
Demonstrated verbal and written communication skills
Demonstrated ability to multitask and prioritize workload
Demonstrated customer service skills
Demonstrated ability to investigate problems and utilize problem solving techniques
Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
Demonstrated ability to provide guidance and leadership to less experienced technical team members
Demonstrated ability to develop strong customer relationships and trust to secure future business
Demonstrated ability to achieve high levels of customer satisfaction
Completion of certifications related to job role available from IBM
IBM Certified System Administrator AIX 7 or current equivalent
Prior experience monitoring, maintaining, and performing roleswaps using PowerHA
Managed Services experience
Data Privacy & Security
Security is every employee’s responsibility. If you are aware of a security related vulnerability or non- compliance with the Information Security Policy or Employee Handbook you must report it to the Corporate Security Team, Human Resources, or a member of Senior
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. HIPAA or other regulatory training may be required based on your role or
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Demonstrates competencies defined for the Analyst through Specialist level, plus the following:
Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
Tech Savvy - Anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge, of capabilities that can benefit business or personal performance. Rejects low-impact or fad technologies. Readily learns and adopts new technologies
Resourcefulness - Marshalls resources (people, funding, materials, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts.
Collaborates - Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.
Client Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
Drives Results - Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve goals.