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Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Experience Designer Principal - Remote

Job Description

The Experience Designer Principal partners with internal and external stakeholders including senior leadership to direct the design, validation, and ongoing measurement of customer experience solutions that address customer needs and align to Prime’s strategic priorities. This position is responsible for delivering solutions that address how customers interact with Prime Therapeutics, for multiple customer types (members, clients, and health care professionals), working in all digital channels (web, mobile, chat, text, social media, etc.), and considering people, processes, and technology.

Responsibilities

• Lead user experience design practices and projects to create deliverables that emphasize superior experiences, solving for multiple audiences – members, current and prospective clients, prescribers, pharmacists, and employees.

• Apply Customer Experience findings – what people see, think, feel and do at key points in their journey – to influence and iterate on solution prototypes

• Lead cross-functional teams to ideate and create tangible solutions through collaborative brainstorming, design, rapid prototyping, and testing/validation

• Contribute to a multi-year Consumer Digital roadmap; monitor market changes, new technologies, and changing customer needs that could impact the plan

• Track and analyze qualitative and quantitative inputs and metrics to measure solution effectiveness and to drive continual improvement

• Influence and engage employees, leaders and decision makers, aligning Prime employee behaviors and initiatives to our User Experience Design approach

• Other duties as assigned

Minimum Qualifications

• Bachelor's Degree in interactive design, psychology, marketing, business, or related area of study, or the equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 8 years of work experience in User Experience Design, across more than one customer interaction channel (e.g. web, mobile, chat, text, social media, etc.)

• Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

• An active listener and experienced facilitator who can use various methods to run constructive design discussions, leveraging personas, and engage cross-functional teams.

• Experience in human-centered user research techniques and methodologies, including ethnography and other discovery methods to understand and clearly convey people’s needs, goals, mental models and behavior patterns

• Strong business and strategic acumen, with evidence of achieving results in complex settings

• Ability to analyze and interpret digital metrics to inform experience design priorities. Strong ability to influence in a way that leads to collaboration and alignment

• Demonstrated visual design skills

Preferred Qualifications

• Experience in complex transactions and user flows

• Experience in Figma or related UX platforms

• Experience in testing tools such as Maze, UserTesting.com, or similar

• Experience and interest in UX research

• Experience with design systems

• Experience in healthcare, Pharmacy Benefit Management (PBM), or other highly regulated industry

* PLEASE INCLUDE A LINK TO YOUR PORTFOLIO OF WORK WHEN APPLYING.*

Physical Demands

• Ability to travel up to 10% of the time

• Must be able to remain in stationary position 50% of the time. Must be able to "move or traverse"

• Must be able to constantly operate a computer and/or other productivity equipment

• Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.

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