Job Information
Lumen Head of PMO in Helena, Montana
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Sr. Director Project Management Office (PMO) is responsible for building and leading the Program/Project Management Office (PMO) function with strategic
leadership and oversight. Defines and develops Program/Project management best practices, processes, and policies to ensure alignment with
corporate strategy and goals. Partners with multi-departmental leadership and other stakeholders to identify opportunities and develop and prioritize
programs/projects according to relevant measurement criteria. Responsible for the supervision of program/project managers to ensure that all projects
within Product, Engineering, IT, & Security programs are delivered within the defined scope, quality, time and budget requirements.
The Main Responsibilities
Define, communicate, train and hold the CTO's organization accountable to following the agreed upon PMO process and tools.
Drive and manage a multi-faceted team to deliver IT programs/projects and oversee multiple initiatives, including large/complex/cross-functional strategic and/or technical initiatives, workflow management and investment optimization functions
Establish strong business partnerships to resolve issues quickly and advance efforts expeditiously
Lead business-planning efforts and build governance frameworks to support effective communications of project updates, changes and dependencies
Define and track performance metrics to support the Service Level Agreements (SLAs) with business stakeholders
Provide accurate, relevant project and portfolio reports
Ensure comprehensive disaster recovery architecture is maintained and operations are in place
Establish budget control guidelines and processes, and work with finance teams, delivery organizations and project managers to prepare accurate capital budgets, operating expense budgets and forecasts
Provide counsel to VP PD&T Governance & PMO to advise PD&T and other business unit leaders on opportunities to apply new technologies or other solutions to challenges facing operations, legal, and/or business services and changes or emerging risks in supplier or product status and capabilities, standards and protocols, or other industry, market, or technology factors that may influence or impact IT systems and processes
Accountable for vendor service management, governance and oversight on data usage and costs, and responsible for driving continuous improvement of vendor performance, service delivery, and service levels
Report on programs including program risks, performance status and resolution plans to senior management and the customer.
Responsible for planning and executing programs to strict deadlines and within program budget. This includes acquiring and managing resources and coordinating the efforts of team members and third-party contractors or consultants to deliver programs according to plan.
Proactively identify, manage and mitigate company risk associated with contract non-compliance.
Establish and approve costs and delivery plans for all proposals.
Develop intercompany plans with product divisions and operational departments who will be supplying products and services to satisfy contract deliverables.
Executive management of operational, product, quality and service issues associated with intercompany supply arrangements.
Professional development and management of key staff members through effective goal setting, performance management, training opportunities, coaching, and mentoring.
Build, develop, and grow business relationships vital to the success of the programs.
Contribute to the development of the strategic business plan and work effectively within the team to achieve planned goals/objectives.
What We Look For in a Candidate
Bachelor's degree or equivalent education and relevant experience
12+ years of related experience including leadership experience, managing and/or directing a complex, dynamic IT workforce, including offshoring and outsourcing of work/resources
Extensive experience with managing programs implemented internationally.
Experience leading others in a large, highly complex and ever-changing organization.
High level of comfort managing competing priorities, crystallizing ideas and thoughts into plans and activities, handling ambiguity constructively, and rationalizing on strategic and managerial levels.
Able to build relationships with business and technology partners to influence and collaborate across the organization, strengthen the role of IT, implement initiatives and plans and deliver projects on time and on budget.
Sense of urgency, accountability and holds same standards for the department.
High achiever, results-oriented, and decisive hands-on manager with project management experience in a technology environment
Strong business acumen
Education
Bachelor’s Degree
PMP/PMI Certification
Lean Six Sigma Certification
Competencies
Innovation & Agility
Ownership & Accountability
Communication & Self Awareness
Customer First
Urgency & Courage
Collaboration & Alignment
Celebration & Have Fun
Effective Decisions
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)
Bonus Structure
Requisition #: 336673
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
02/01/2025