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Tyler Technologies Implementation Consultant, Enterprise ERP-Utility Billing, National in Helena, Montana

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Implementation Consultant, Enterprise ERP-Utility Billing, National

The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients allowing them to use Tyler Incode Utility Billing software products efficiently and effectively to achieve daily operations. The knowledge transfers services can be on-site, or via webinar. The incumbent consults and partners with clients to gain a comprehensive understanding of workflow, business/technical requirements and needs to ensure that the knowledge transfer addresses client's needs. The Consultant ensures that the transition to Tyler software is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies.

Tyler's Incode Utility Billing suite of applications are a perfect fit for both municipal and independent utility authorities for services such as water, gas, and electric with basic or tiered rate tables. Our applications also accommodate consumption, flat-rate, assessment, installation agreement billing, and miscellaneous charges.

Responsibilities
Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
May assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
Create both client-facing and internal documentation such as ""quick tips"" and ""how tos"".
Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.
May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
Extensive travels to client sites (estimated 5-15% annually).
Perform other duties as assigned.Qualifications
Bachelor's degree, or comparable work experience.
Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired; Incode 9 & 10 Utility Billing experience highly preferred or general utility billing operations preferred.
Exceptional presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Familiarity and ease with computer systems and Microsoft Office products.
Strong problem solving and analytical skills.
Ability to travel (estimated at 5-15% annually).
Valid driver's license.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Remote | Tempe, Arizona | Modesto Metropolitan Area, California | Lakewood, Colorado | Yarmouth, Maine | College Station, Texas | Kent, Delaware | Greenburgh, New York | Boise, Idaho | Denver, Colorado | Frankfort, Kentucky | Harrisburg, Pennsylvania | Helena, Montana | Lincoln, Nebraska | Little Rock, Arkansas | Raleigh, North Carolina | Santa Fe, New Mexico | Topeka, Kansas | Tallahassee, Florida | Cleveland, Ohio | Gladstone, Missouri

Travel

25-50%

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $51,035 - $67,151 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .

Requisition Number:2022-1060

INDERP

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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