Helena School District Information Systems Specialist in Helena, Montana

Information Systems Specialist JobID: 1685

+ + Position Type:

InformationTechnology/Information Systems Specialist

  • Date Posted:

    6/8/2018

  • Location:

    All Schools

    • Closing Date:

    6/22/18

  

Information Systems Specialist

This position serves as an Information Systems Specialist for Helena Schol District # 1, a K-12 public school system. Position serves as an Information Systems Specialist for Helena School District #1, a K-12 public school system. This position operates and maintains the support function for the District’s information systems to achieve an effective and efficient learning environment. This position supports academic achievement through the operation of a robust, effective, and efficient educational support operation. Required Qualifications: High School Diploma, a minimum of five years’ experience in desktop or end user support to include networking; or an equivalent combination of education, training and experience as determined by the District. Experience including but not limited to: desktops, networking, desktop application support, audio, and video systems. Additionally, the incumbent should have experience providing support to a diverse stakeholder group. Entry level salary for this position is $46,749+ dependant upon experience; and includes a comprehensive benefits package. Required application materials include: completed district online application, letter of application/interest, and resume. Initial screening of applications will begin Jun 22, 2018. This posiiton will remain open until filled. The Helena School District is an Equal Employment Opportunity employer. District online application and interview is available at: www.helenaschools.org Contact information: Helena Public Schools Human Resoruces Office 55 South Rodney St. Helena, Montana 59601 Phone: (406) 324-2010 E-mail: mkloker@helenaschools.org

Position Title: Information Systems Specialist (O-NET 15-1151.00) Department: Information Technology Services Reports to: Administrator for Information Technology Prepared Date: May 2018 SUMMARY: Position serves as an Information Systems Specialist for Helena School District #1, a K-12 public school system. This position operates and maintains the support function for the District’s information systems to achieve an effective and efficient learning environment. This position supports academic achievement through the operation of a robust, effective, and efficient educational support operation. The Helena Public School District is comprised of 11 elementary buildings, 2 middle schools, 2 high schools, 1 alternative high school, and various support buildings. This position will support the nearly 9,600 users that are connect to our wired and wireless networks. This is a changeling but rewarding position to support the continued increase in our students’ academic achievement. Some near-term initiatives include replacing a legacy PBX with a modern VoIP Unified Communications System, replacement of all the district’s wired network switching equipment, installation of additional WAPs in each classroom, installation of Audio/Video control systems, continued increase of Internet capacity to support over 10,000 devices, implementation of access control systems, and installation of technology at three new elementary school buildings. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
  • Provide audio / video setup for board meetings and special school events

  • Install, configure, audit, manage, troubleshoot, and maintain desktops, servers, printers, copiers, fax machines, and all-in-one units to include component replacements

  • Administer computers and users using Active Directory, Group Policy, Provisioning Packages, and MDM Policies

  • Experience in Microsoft SCCM / Intune administration required

  • Test applications, service packs, and patches prior to patching

  • Assist in testing/implementing applications for wide-scale data communication networks (wired and wireless)

  • Deploy and administers antivirus software, security patches, and system updates

  • Configures and images PC systems including installation of software

  • Support and troubleshoot hardware/software applications

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows 10 (Current Branch for Business) and Macintosh) and across a range of software applications approved and supported by the district, and networking problems to minimize downtime

  • Demonstrate knowledge using and troubleshooting various applications such as Microsoft Office 365 Pro Plus (Word, Excel, Access, Outlook, etc.) installed locally and provided by web service

  • Provide technical onsite and remote assistance

  • Maintain detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance

  • Apply networking and security knowledge to assist in troubleshooting of the network problems from the jack to the patch panels in both LAN/WAN, VPN, and VoIP environments

  • Knowledge/experience with basic network protocols to include but not limited to TCP/IP, DNS, DHCP, NTP, etc.

  • Solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity

  • Implement and install VoIP systems, voice messaging system and deploy new phones and voice mail extensions

  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to others where necessary.

  • Accurately record, update and document requests using the IT service desk system and follow through to completion

  • Understand the call tracking system at a level capable of monitoring workflow, ensuring correct usage, and generating reports

  • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

  • Assist in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base

  • Promote adherence to standardized IT processes, strategic principles change control practices, and architectural standards

  • Actively share knowledge with other IT members and improve the tools and processes used

  • Perform other functions as assigned and actively participates in special projects as assigned

  • Conduct training for other technicians or nontechnical employees

  • Provide solutions and develop approaches to a variety of complex problems and determine technical objectives without appreciable direction

  • Maintain a first-class level of customer service ensuring that all users are treated efficiently and in an appropriate manner

  • Respond and assure timely follow-up

  • Ability to listen, assess and respond to urgent issues

  • Recommend hardware and software solutions

  • Know your audience and maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical individuals at all levels in the district

  • Highly motivated team player with the skills and ability to manage changing priorities

  • Ability to perform with superior service, reflecting a positive district image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position

  • Ability to work under the pressure of and meet deadlines

  • Ability to use discretion in the handling of confidential data

  • Strong troubleshooting and critical thinking skills

  • Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed

  • Attend training courses as identified and agreed for appropriate development

  • Provide recommendations and support analytical documentation on purchases of hardware and software

  • On call and outside of normal business hour work may be required during peak business times, i.e. start of school, during grade reporting periods, and testing/assessments, and during system implementation or maintenance

    Performs other duties as assigned.

    QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School Diploma, a minimum of five years’ experience in desktop or end user support to include networking; or an equivalent combination of education, training and experience as determined by the District. Experience including but not limited to: desktops, networking, desktop application support, audio, and video systems. Additionally, the incumbent should have experience providing support to a diverse stakeholder group. DESIRED QUALIFICATIONS: A background with Cisco networking and Unified Communications, Microsoft Systems Center Configuration Manager, Microsoft Intune, Microsoft Windows 10, JAMF Casper, IT Infrastructure Library Service Management, desktop imaging, enterprise systems management, and scripting is desired, but not required.

    CERTIFICATES, LICENSES, REGISTRATIONS

Technical certifications are desired, but not required. LANGUAGE SKILLS: Ability to read, analyze, and interpret common professional and technical journals, business periodicals, financial reports and legal documents. Ability to write reports, business correspondence, and procedure manuals. Ability to communicate technical information to a wide variety of audiences to include District management, public groups and the Board of Trustees. Ability to effectively present information and respond to questions from groups of managers, staff, and the school community. MATHEMATICAL SKILLS: Ability to apply advanced mathematical concepts. Ability to apply various mathematical operations to compute frequency distributions, and variance analyses. Ability to determine test reliability and validity, and to use correlation techniques, sampling theory, and factor analysis in performing assessments and program evaluations. REASONING ABILITY: Ability to define complex problems, collect appropriate data, establish facts and draw valid conclusions based upon the information gathered. Ability to interpret an extensive variety of technical instructions in mathematical or diagram format, and deal with the abstract and concrete variables inherent to these applications. OTHER SKILLS and ABILITIES: Ability to troubleshoot hardware, software, and system integration problems. Ability to apply knowledge of current research and theory to district's data, voice, and video communications systems. Ability to establish and maintain effective relationships with students, staff, peers, administration, members of the general public. Ability to work with other technology staff to provide comprehensive and cohesive services to district personnel. Ability to prioritize and organize work. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The employee continuously will bend or twist at the neck more than the average person and frequently bend at the trunk. The employee occasionally will reach above the head and frequently reach forward. Specific vision capabilities required for this job include close vision, depth perception, and the ability to adjust focus. Frequent driving to school sites or service areas is required. While performing the duties of this position, the employee may occasionally push or lift up to 50 lbs such as computers and network equipment. The employee is directly responsible for the safety, well-being, or work output of other people. Frequent writing is required. The position may require extended hours. The position requires the individual to meet multiple demands from several people and the ability to interact with the public and other staff. The position requires extensive computer keyboarding and monitor viewing as a condition of employment. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by individuals in similar positions and additional duties may be assigned.