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American Express Infrastructure Engineer -Voice & Video - Virtual in Helena, Montana


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.


Contributes to analysis of business, application, and technical infrastructure requirements. Supports the design, build, improvement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

Organizational Context:

Starter-level experienced hire, member of a product engineering or delivery and integration team reporting to a Senior Infrastructure Engineer, Engineering Director or Director of Technical Delivery

How will you make an impact in this role?

  • Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to collaborative platforms to include Cisco Voice, Video and WebEx services.

  • Provide third level problem resolution support as necessary to achieve or exceed voice, video, and WebEx service level commitments.

  • Manage and maintain enterprise voice & video infrastructure including capacity, monitoring and patch management.

  • Contributes to the creation of technical design/implementation documentation

  • Participate fully in the development, testing and QA functions to assure that projects are securely delivered and fulfill expectations.

  • Work with project teams to prepare components for production

  • Provide support for ongoing platform infrastructure availability

  • Works on prioritized/assigned features for ongoing sprints

Range of Impact/Influence:

  • Accountable for team completing work you’re leading and work you are doing as agreed upon

  • Accountable to team for delivery of quality work

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.


Up to 4 years of experience with voice and video technologies, incorporating: design methodology, Infrastructure operations support or engineering

  • Experience working with Cisco services specific to: Cisco VOIP (CUCM), Cisco video end points, Cisco Cloud (Video and WebEx).

  • Bachelor’s Degree in computer science, computer engineering, or related field required


  • Experience in Voice, Video and WebEx services in support of planning, analyzing, testing, configuring, and maintaining assigned applications.

  • Infrastructure and server theories, routing principles, and concepts using Cisco UCS C series, Cisco 29x 39x 45x ISR’s.

  • System analysis skills, with the ability to identify and accurately describe system issues.

  • Core understanding of Video topology to include Video Communication Servers, Cisco cloud registered endpoints, WebEx Control Hub, and Hybrid calendering.

  • Experience with monitoring and troubleshooting WebEx Meeting

Technology Skills You'll Use Every Day:

  • Ability to explain technical information to non-technical users.

  • Able to set priorities under pressure of deadlines

  • Ability to make design recommendations and provide implementation of new technologies

  • Up to date technical knowledge of Industry standards

  • Work within and adhere to American Express change management policies & procedures

Game Changers:

  • Adaptability

  • Collaboration & Teamwork

  • Continuous Improvement

  • Courage

  • Curiosity

  • Ingenuity

  • Servant Leadership

  • Team first mentality

Role/Strengths You’ll Need:


  • System/Platform Domain Knowledge

  • Systems Installation/Decommissioning

  • Testing


  • Organizational Change

  • IT Infrastructure


  • Analytical Thinking


  • Documentation & Technical Writing

  • Problem Solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: United States

Schedule Full-time

Req ID: 21032123