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First Review of Applicants - May 12, 2023 Work Unit Overview: The Office of Information Technology (OIT) provides quality, effective information technology solutions to enable the Department of Natural Resources and Conservation (DNRC) to fulfill its mission “to ensure Montana’s land and water resources provide benefits for present and future generations.” OIT provides end user support, application development, data and systems management, and GIS development services, as well as coordinating department operations with the State Information Technology Services Division and other State agencies. The Technical Services team provides end user support. Job Overview: The IT Systems Specialist is responsible for providing basic and advanced technical assistance for IT related systems and tools for DNRC. This position and the included duties and responsibilities are critical in facilitating an innovative, stable, accurate, and efficient technology environment for DNRC and its employees. The incumbent in this position reports directly to the Technical Services Manager. This position provides basic and advanced technical support to all DNRC employees for software, hardware, system access, and other technology-based systems and tools used within DNRC. This includes troubleshooting software applications or hardware issues when problems occur by conducting research, working with vendors, working with the State Information Technology Services Division (SITSD), or working within a team to identify solutions, provide recommendations, and assisting in the implementation of the chosen solutions. They will manage assigned IT systems utilized by DNRC employees or OIT personnel to perform their job functions including but not limited to: applications, software, computer systems, mobile devices, network tools and features, security tools and features, and other IT systems. This work may include scheduling, conducting, and coordinating computer software or hardware installation and configuration, customization of new or existing software or hardware, and maintaining or patching of existing IT Systems. They also install, configure, backup, and maintain assigned server environments located in DNRC offices throughout the state. Additionally, they are responsible for ensuring all assigned IT systems comply with State and DNRC system, security, and network standards. This position provides IT system support as needed to maintain computer and network access for all DNRC employees. They may be called upon to research technical requests and problems for employees as needs arise. Their work includes providing technical assistance to other technical personnel to facilitate dynamic computer system, application, or network problem solving for end users. Additionally, this position will be required to work with the State Information Technology Services Division (SITSD) to ensure DNRC systems comply with state requirements, setup contractor or contingent worker access, or troubleshoot end user issues with statewide systems or applications. Essential Functions (Major Duties or Responsibilities): These job functions are the essential duties of the position and are not all-inclusive of all the duties that may be assigned to the incumbent. IT Systems Administration and Support: * Assist customers and users with server, computer, mobile or other technology-related problems. * Creates, modifies, updates user accounts. * Creates, modifies, updates, suspends, or deletes user access permissions. * Ensures employees have the necessary access to effectively execute their duties. * Assist customers and users with system access issues. * Answer questions and train users about computer policies, processes, procedures, and guidelines. * Create, review, or modify documentation on IT systems, processes, procedures, or guidelines for end users and other OIT personnel. * Maintain records of technical issues, customer problems, and actions taken to resolve problems. * Install, image, update, maintain, and wipe server, computer, and mobile hardware systems and software. * Perform or assist in the Installation of copier\printer\scanner hardware and drivers. * Work with vendors to configure and install vendor specific hardware or software. * Work with vendors to resolve issues related to their specific hardware or software. * Configure hardware and software to meet State, DNRC, SITSD, or vendor requirements. * Install, configure, maintain, backup, and troubleshoot assigned software applications used by OIT personnel. * Configure, maintain, and troubleshoot Microsoft Group Policy objects and other network related IT features and tools. * Setup, manage, and troubleshoot mobile devices. * Resolve technical support issues for non-technical users. * Schedule, perform, and monitor regular system maintenance or other tasks. * Maintain system backup, recovery, and security protocols. * Assist with identifying server and computer specifications and testing. * Test and evaluate existing server, network, and computer systems. * Evaluate and optimize system performance for IT systems. Security : * Assist computer users with installation or learning about new security applications and procedures. * Install, monitor, and manage state designated security-based software on computer, server, and mobile based systems. * Respond to security issues and resolve when possible, escalate when needed. * Respond to cyberattacks and security incidents using established incident-response measures. * Implement and monitor server, computer and other system security patching. * Identify, document, report, and track security incidents and violations following security protocols. * Make determinations about threat levels and escalation of security events. * Monitor server, computer, and network activities to detect cyberattacks, security violations, and security incidents. * Configure security software to meet system requirements. * Assist with the examination of computer systems for evidence of criminal violations and prepare forensic reports. * Research or review recent security alerts, trends, procedures, and threats. * Assist in computer system vulnerability assessments. * Analyze and recommend security enhancements for existing or planned computer systems or mobile devices. IT Systems Analyst\Architect: _ * Collect and analyze user requirements to make recommendations about IT enhancements or provide IT solutions to business processes. * Work with business owners to expand or modify IT systems while maintaining the integrity of the data. * Diagnose system issues for existing or new applications, hardware, and network components. * Research and develop methods to add new functionality to an existing system. * Analyze, review, and implement appropriate technical tools to troubleshoot or enhance existing systems. * Prepare a cost-benefit analysis so management can determine feasibility of new systems or upgrades. * Oversee the installation and configuration of new systems to customize them for the organization. * Conduct research about current and emerging technologies to recommend IT improvements and efficiencies. * May assist the work of software developers or network systems analyst to ensure new system meets needs of the organization. * Select appropriate design solutions and collaborate with other IT roles to ensure compatibility of systems components. * Analyze server and computer systems or networks for stability, interoperability, and scalability of system architecture. * Research and develop requirements for new technology adoption. * May develop system-security measures, disaster-recovery protocols, and system-capacity requirements. _Other Duties as Assigned : * This position performs a variety of other duties in support of ongoing Division and Department operations. This includes managing special projects, representing the Division or Department at various meetings and conferences, and participating in ongoing training and educational programs. Supervision: It is not expected that this position will supervise staff. APPLICATION AND SELECTION PROCESS: * The DNRC may include the following factors in determining whether an applicant meets the qualifications of a position vacancy by: State of MT application form, cover letter, current resume, educational requirements, structured interview, a performance test, job-related reference checks, job-related work experience, job-related past and current performance.   REQUIRED APPLICATION MATERIALS FOR THIS POSITION ARE: * Resume * Cover Letter HELPFUL HINT: You must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application. Failure to attach the required material will result in your application being incomplete. For a questions regarding this job posting, please contact Becky at Rebecca.quick@mt.gov. *Minimum Qualifications (Education and Experience): The knowledge, skills and abilities required for this position are typically acquired through a combination of education and experience equivalent to a bachelor's degree in computer science, information technology, information systems, or closely related field and four years of progressively responsible experience in the information technology support field. The four years of experience can come from computer systems administration or information technology support experience and should include hardware deployment, software installation, configuration, and management in a client services support environment. Required knowledge, skills, and abilities: * Ability to provide excellent customer service and maintain positive working relationships; * Comprehensive knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, and troubleshooting and diagnostics tools and techniques; * Knowledge of the following hardware: Computers, servers, printers, mobile devices, wireless access points, and other department-supported hardware as implemented; * Extensive knowledge of the following software: Microsoft Active Directory, Microsoft Windows, Group Policy Management, Microsoft Office (Word, Excel, Outlook, etc.), and other department-supported software as implemented; * Knowledge of the following software: Microsoft System Center Configuration Manager, Microsoft Server, Microsoft PowerShell, security software and tools, and other department- supported software as implemented; * Ability to function effectively as a member of a team and independently; * Ability to effectively communicate complex concepts in one-on-one and teaching situations; * Ability to write clear and usable instructions for IT and end users; * Ability to prioritize tasks and manage multiple projects to meet deadlines while maintaining consistently high levels of product quality; * Knowledge and experience with project management principles and best practices; * Ability to apply innovative thinking in conjunction with an understanding of emerging technologies to address the needs and problems of end users and customers; * Ability to assess and solve complex problems; devise methodologies and solutions; perform analyses; relate relevant information about hardware and software operation, data management and analysis in management applications and interactions; and interpret results. * Strong aptitude for learning new skills, adapting to new technologies, and implementing new methodologies. Special Information: Candidates must be eligible to work in the United States. A valid driver's license is required with less than 12 conviction points in the most recent completed 36 months. Eligibility to Work: In accordance with the Immigration Reform and Control Act, the person selected must produce within three days of hire documents that show authorization to work in the United States. Examples of such documentation include a birth certificate or Social Security card along with a driver’s license or other picture I.D., or a U.S. passport, or a "green card". Title: IT Systems Administrator - 00006 Location: Helena Requisition ID: 23141406

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