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St. Peters Health Lab Phlebotomist - 1.0 FTE 6190.918 in Helena, Montana

Mission St. Peter's Health partners with our patients and the community to provide exceptional and compassionate health care.

Vision To be the “gold standard” for health care in Montana.

Values:

  • People First : caring culture that protects its team members

  • Strategic Plan : visionary and forward-looking focus

  • Operational Excellence : maximum efficiency and stewardship of resources

  • Innovation & Technology : state-of-the-art methods and tools for delivering care

  • Quality Management System : system of standards to consistently achieve high quality outcomes

  • Healthy Communities : meaningful impact on our community’s health and well-being

    JOB SUMMARY (overview of job): The Laboratory Phlebotomist performs specimen collection on patients of all ages served by the hospital. In addition, he or she also uses the laboratory information system to document specimen collection information, order testing, and determine medical necessity. The Phlebotomist may also transport specimens to testing areas and assess samples for appropriate labeling and acceptability. The Phlebotomist will provide detailed and complete collection instructions to patient customers for specimens to be collected by the patient.

    KNOWLEDGE/EXPERIENCE : High school diploma or GED preferred preferred. Clinical knowledge of physiology and anatomy preferred. Previous experience as a clinical phlebotomist preferred.

    EDUCATION : Training in an accredited program of phlebotomy preferred. College credit hours in clinically relevant education such as medical technology, anatomy, or patient care focused courses preferred.

    LICENSE/CERTIFICATION/REGISTRY : ASCP Phlebotomist certification preferred.

    Aptitudes : must be able to demonstrate

  • Exceptional customer service, including telephone etiquette and communication skills regardless of situation encountered.

  • Organizational skills to deliver optimum patient care.

  • Judgment regarding patient specimen collection and be able to function independently.

  • Flexibility in work flow and location.

  • Teamwork aptitude to deliver quality care.

  • Empathy and keen need to create excellent patient satisfaction.

    Phlebotomist Responsibilities

  • Supports and models behaviors consistent with the mission and philosophy of St Peter’s Hospital and the Laboratory department/service.

  • Accessions samples according to established policies and procedures.

  • Assists with inventory management including stocking, ordering and monitoring to ensure adequate supplies to meet business needs within the assigned section of the laboratory.

  • Provides administrative/clerical support for the departments including maintaining accurate record systems, quality control data, patient results, and workflow documentation.

  • Answers multi-line telephones and responds to the majority of all incoming calls before transferring to alternate resources. Responds to questions from patients, physicians and other reference labs and provides routine information, collection and testing procedures, specimen processing, turnaround times, result reporting and reference lab availability. Also responds to non-routine questions regarding what steps need to be taken to rectify a situation when the integrity of a sample/specimen has been compromised.

  • Facilitates result reporting through appropriate electronic documentation.

  • Monitors all systems for incoming orders. Responsible for ensuring devices are maintained in good working order due to the critical nature of information being received. Acts as a resource in resolving printer related function problems, maintenance and form loading.

  • Responsible for checking and verifying the integrity/quality of the specimens to ensure appropriate specimen volumes, packaging, etc. Assumes responsibility for initiating follow-up action necessary to prevent and/or resolve problem scenarios and coordinates as appropriate with other departments, management, etc.

  • Receives specimens from the laboratory runners, phlebotomy staff, pneumatic tube system and external clients.

  • Acts as a resource to other ancillary staff responding to procedural questions and assisting with problem resolution within scope of practice, appropriate specimen handling and processing for mail outs, processing, receiving, order entry, and the handling of reference specimens.

  • Participates in and assists with additional levels of responsibilities for special projects and/or delegated tasks.

  • Responds to procedural questions and assists with problem solving.

  • Participates in regular staff meetings to discuss, identify and resolve any issues or concerns that may arise.

  • Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Maintains knowledge of current trends and developments relevant to job performance.

  • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.

  • Performs other duties as assigned or needed to meet the needs of the department/organization.

  • Duties as assigned or implied.

    KNOWLEDGE, SKILLS AND ABILITIES KNOWLEDGE OF:

  • St Peter’s Hospital policy and procedures, both organizational and departmental

  • Personal computers, hardware and software

  • Medical, chemical and biological terminology

  • Confidentiality requirements

  • St. Peter’s Hospital Code of Business Conduct

  • St. Peter’s Hospital Corporate Compliance Program

  • Instrument maintenance

  • Infection control procedures and personal protective equipment

  • Hazardous materials

  • Science, chemistry and mathematics

  • Customer service techniques, Personal Service Excellence (PSE), and Patient Satisfaction skills

  • Conflict resolution

  • Application of leadership principles and practices

    SKILL IN:

  • Professional communication skills, both verbal and written

  • Organization and prioritization

  • Utilizing the electronic healthcare documentation

  • Communicate tests results effectively

  • Specimen collection techniques

  • Operation of laboratory equipment

    ABILITY TO:

  • Incorporate population specific needs into all aspects of communication and patient care; scope of service will encompass age groups ranging from infant through geriatric

  • Communicate clearly and effectively, both verbal and written

  • Establish and maintain collaborative relationships

  • Work with frequent interruptions, time deadlines, high volumes and difficult patients

  • Work collaboratively with members of the laboratory and organization to improve organizational outcomes

  • Anticipate the needs of internal and external customers with empathy and understanding

  • Recognize confidentiality is an ethical, moral and legal responsibility; accesses and discloses information on a need to know basis

  • Carry and lift up to 25 pounds when transporting supplies

  • Concentrate fully on the task at hand and be meticulous with accuracy and consistency

    COMPLEXITY & DIFFICULTY:

  • Errors in specimen collection or transportation could result in poor quality tests which could negatively impact the quality of patient care

  • Failure to maintain safety standards may result in illness or injury to the employee and/or patients

  • Responsible to operate within scope of practice

  • Approximately three months of on-the-job training required in order to become familiar with full scope of responsibilities.

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