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Marriott Language Specialist, Digital Operations REMOTE in Helena, Montana

Job Number 22085829

Job Category Administrative

Location CEC Austin, 1705 Centre Creek Drive, Austin, Texas, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

  • Language

  • Digital Operations

Marriott’s Digital Translations support team is tasked with keeping translated content in our online sites accurate and up to date on behalf of the hotels and Digital stakeholders. This extends to all translation placements across all of Marriott's global digital portfolio. This role liaises with, and takes direction from, the Digital Content Operations team at Corporate, responding to all translation inquiries.

Supports Digital’s translation strategy by adhering to and following the best practices established for translated content management system(s) and translation workflows for the organization that powers Marriott's global digital portfolio. The translated content includes text, images, video/multimedia, and other interactive files that are required.

Translation Content accuracy is critical for providing our members and guests the latest information about our brands, hotels, and programs and ensuring translations follow industry standards while conveying appropriate brand tone and aligning words and terms that may be easily understood by our customers in the appropriate language.

CANDIDATE PROFILE

Education and Experience

Required

  • 3+ years of experience translating Japanese to English and English to Japanese

  • Proficient written and verbal communications skills in both Japanese and English

  • High school diploma or GED

  • Working knowledge of Content Management Systems

  • 1+ yrs experience working in a customer service environment or online field (preferably eCommerce)

  • Good understanding of Web communications and business strategies

  • Excellent written, visual, and oral communication skills

  • Working knowledge of Microsoft Office Suite and Adobe Creative Suite

  • Translation workflows and content processes in particular

  • Strong organizational and time management skills

  • Strong problem-solving skills; ability to identify, troubleshoot and resolve issues quickly

  • Ability to multi-task; able to work on multiple projects under tight deadlines, and changing priorities

  • Excellent team player; flexible and accommodating to the needs of the team

Preferred

  • Native Japanese speaker or non-native Japanese speaker with expert proficiency in Japanese

  • Knowledge of additional Asian languages such as Simplified Chinese

  • 3+ years digital experience with high volume transactional that include translated language sites

  • BS/BA in relevant field or equivalent work experience/certifications

  • Effective written and oral communications skills, with sensitivity to global communication needs

  • Working knowledge of computer-aided translation tools (e.g. CAT Tool)

  • Strong ability to adhere to processes

  • Experience in global/multilingual platforms and distribution channels

  • Experience working in different countries and with multiple cultures

  • 1+ years’ experience in one or more of the following areas:

  • Adobe Experience Manager (AEM)

  • Snow ticketing software & JIRA ticketing software

  • Confluence

  • Agile development

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

  • Support processes to facilitate continuous improvements/enhancements to translation processes within agile framework

  • Follows understanding and adherence of translation processes with business sponsors and delivery teams educating and providing appropriate guidance

  • Monitors submissions in the translation platform and review reports

  • Contributes to creating a center of excellence around global language needs

  • Support digital initiative requests to ensure translations have been reviewed appropriately and any translation system impacts and issues across multiple systems are addressed and correctly in a timely fashion. The language specialist supports language reviews of key Digital initiatives to ensure quality.

  • Provides Digital business units/squads translation support and guidance as required

  • Partners with the Content team and Assets team to assess in-language content areas (and the creation of new processes, CMS related workflow requirements and approaches)

  • Coordinates and validates regular updates to Glossary and Translation Memory, across all languages

  • Provides language assets taxonomy support structure as needed

Supporting Translations Operations

  • Works tickets based on the established priority and follows the protocol for updating the tickets to the proper state when the work is performed.

  • Triage language field defects that come from the global field and hotels while assisting in the support of new languages being introduced to our digital channels

  • Responds to language inquiries from content stakeholders regarding language usage and placement.

  • Conducts quality assurance on personal and others’ work to ensure the language meet quality standards, including visual and functional QA and proofreading.

  • Maintains Marriott’s highest standards for quality translations.

  • Exercises independent discretion and judgement when modifying translation instances

  • Follows established escalation procedures when unable to resolve or implement the requested translation updates

  • Share insight on translation trends to improve established processes.

  • Ability to write and contribute to translation operations documentation

Additional Responsibilities

  • Accurately record time to complete their tasks using Marriott's production/accounting system.

  • Attends and participates in all relevant meetings.

  • Presents ideas, expectations, and information in a concise, organized manner.

  • Uses problem solving methodology for decision making and follow up.

  • Maintains positive working relations with internal customers and department managers.

  • Manages time effectively and conducts activities in an organized manner.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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