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Salesforce.com, Inc Lead Solution Engineer in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

We believe that businesses today have more questions that need data-driven answers than they have data analysts and scientists to answer them. What if you were empowered to solve these sophisticated business problems for Fortune 500 companies? What if you had the World's #1 CRM with the #1 Analytics solution to achieve that goal? What if you could work for a company that believes that equality and giving back to the community are as meaningful as innovation and growth? What if you could turn everyday business analysts into #CitizenDataScientists and Trailblazers that transform their businesses? All this in the Worlds #1 Best Place to Work…sounds like fiction, you say? Absolutely not! Here at Tableau & Salesforce, we call it #DreamJob!

Location: this role supports our Enterprise Business Services territory throughout the United States. We strongly prefer candidates living major metro areas in either the Eastern or Central US timezones.

As a Solution Engineer (SE) on our One Analytics General Business Services team, you will become a de facto expert in Salesforce’s complete analytic solution including both Tableau and Tableau CRM products. You’ll educate our customers on how to leverage and integrate these products for use cases both inside and outside of the Salesforce platform. You’ll communicate these use-cases, customer-specific “Point of Views,” features, capabilities, and benefits of our modern analytics platform to our Enterprise customers throughout the US. You’ll consistently execute outstanding presentations, using high-impact speaking and writing skills, with the ability to create and deliver compelling product demonstrations. These demonstrations will articulate the technical advantages that benefit our customers' business as well as their goals.

You will have the opportunity to learn the Tableau Analytics Platform offerings, the descriptive and predictive (AI/ML) use cases that best leverage them and the IT environments with which our platform integrates. As a technical lead to our sales team, you will actively contribute to account planning and customer adoption/success through alignment of customer goals using proven best practices.

Primary Responsibilities (Essential Functions):

  • Arranges and conducts in-person (when safe to do so) & web-based meetings as necessary to support pre-sales activities (e.g., discovery, requirements analysis, presentation/demonstration, etc.) with customers and prospects.

  • Develops and delivers outstanding presentations and demonstrations that range from standard to custom by generating compelling, interactive points of view.

  • Leverages the Tableau and/or TCRM platforms for Guided Evaluations, Interactive Workshops and Proof-of-Concepts (POC) scenarios.

  • Formulates and leads all aspects of the technical sales process.

  • Identifies other pre-sales resources required for deliverables, ensuring customer satisfaction.

  • Exercises independent judgment in methods, techniques and evaluation criteria of obtaining results.

  • Researches new technologies, tools and methodologies as they emerge that may be applicable.

  • Communicates daily with sales teams regarding sales activities and tactics to support our customers.

  • Acts as the customer advocate and liaison for product management and development.

  • Supports the sales team’s readiness in the use of Tableau products.

Knowledge and Skill Requirements:

  • Ability to work independently, multi-task and prioritize well in a fast paced, dynamic work environment.

  • Has solid listening skills. Can quickly digest information and respond in an accurate and concise manner. Ability to respond appropriately to complex questions.

  • Can demonstrate knowledge of the Analytics industry, the Analytics continuum from standard/operational reporting to advanced/augmented analytics inclusive of an understanding the basics of data science & machine learning.

  • Can identify risk and communicate potential solutions.

  • Able to effectively gives and receive feedback.

  • Possesses analytical and strategic thinking skills.

  • Is eager and able to learn new technologies and business requirements.

  • Has excellent written and oral communication skills catering to both business and technical audiences.

  • Technical skill and/or ability to acquire in-depth knowledge/use of Salesforce/Tableau products to effectively position and convey the merits of the enterprise platform to customers and prospects.

  • Has an understanding of and experience in the Enterprise space.

Education/Experience:

  • Bachelor’s degree in Computer Science or equivalent work experience.

  • 5+ years' Pre-sales experience or equivalent, ideally focused on/within the Enterprise space.

  • 3+ years’ experience using Tableau Software (inclusive of both Tableau and Tableau CRM) or other business intelligence solutions.

  • Demonstrated quantitative ability, such as statistics or analytics.

  • Experience with databases and data analysis tools.

  • Experience with network and web infrastructure.

  • Experience with Enterprise ETL or Data Preparation tools is a strong plus.

  • Proficiency in technologies complimentary to Tableau software such as the following: Enterprise software architectures, Salesforce, cloud technologies (e.g., AWS, Azure, Google), ETL (e.g., Informatica, Alteryx), SQL or MDX (e.g., MySQL, Snowflake, PostgresSQL, Oracle, SQL.

For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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