Oracle NetSuite Platform Customer Success Manager in Helena, Montana
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
If you are a Colorado resident, Please Contact us or Email us at firstname.lastname@example.org to receive compensation and benefits information for this role. Please include this Job ID: 182526 in the subject line of the email.
The Platform Technology Services Department is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU's most significant, strategic, and most challenging customers around the globe.
The Platform Technology Services Department provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure post-go-live services to ensure the ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.
The Platform Technology Services Department employs three complementary roles to deliver these services :
• Customer Success Manager (CSM) – Quarterbacks CSM-led accounts, provides escalation management, enhanced case/issue communication, obtains and coordinates resources to deliver services
• Platform Solutions Consultant (PSC)– Subject Matter Expert providing deep technical capabilities across the service offerings
• Functional Solutions Consultant (FSC)– Subject Matter Expert providing deep functional capabilities across the service offerings.
Customer Success Manager (CSM) Position
This experienced-level position is responsible for coordinating and leading the delivery of consulting services and solutions to significant and strategic accounts and fills the role of an enterprise customer success manager.
Leads the delivery of consulting services to ensure customers' success by reducing risks and employing leading practices. A CSM ultimately aids in maximizing customers' long-term success with their investment in Oracle NetSuite.
Leads internal resources through the analysis of customer requirements from both functional
and technical viewpoints to help ensure Oracle NetSuite solutions meet the customer's objectives.
As a position of professional influence, this individual frequently operates at the leading edge of technology, accessing expertise both within the Platform Technology Services Department and Oracle NetSuite GBU.
Interacts with product management teams to advocate product enhancements needed to meet our customer's complex business needs. Obtains, coordinates, and leads Platform Solution Consultants and other GBU resources to assess and address complex environment, platform and architectural elements of integrations, NetSuite customizations, and 3rd party solutions to ensure they meet today and the future scaling needs.
Enables partner and professional services teams to ensure customer success. Considered a thought leader and trusted advisor effectively influences difficult decisions at the leadership level of customer organizations. Enables business development efforts by providing subject matter expertise both directly and leveraging resources from the broader GBU. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions.
Customer's advocate within the GBU. CSMs manage and resolve high-level escalations, effectively communicating and setting expectations with both customer and GBU executives.
Provides an enhanced level of communication of critical support cases to customers.
Preferred Qualifications include:
Experience in the following are assets:
Experience with global or large solution integrators
Release management and Agile scrum master experience
Experience with SaaS/Cloud architectures
NetSuite and Oracle Cloud experience
- Modest to moderate, as appropriate.
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
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