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American Express OnBrand QA Engineer in Helena, Montana


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand is American Express’ In-House Creative agency, on journey for an exciting expansion. Our ambition is “Become creative partn­­­er-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward-thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The QA Engineer works closely with the Project Management, Production, and Creative Teams to ensure delivery of high-quality defect-free digital assets that align with the project specifications. The ideal candidate will help define and maintain the QA process to drive continuous improvement.


  • Responsible for ensuring that all digital deliverables display and behave as intended across all supported devices, platforms, email clients, and operating systems

  • Ensure compliance with accessibility standards and guidelines

  • Create and conduct all tests to ensure adherence to technical and design specifications for all digital deliverables (email and web), both custom builds and generated via modular builder tools

  • Identify, track, and validate remediation of all errors and bugs

  • Collaborate with Project Managers, Creative Team and Developers to identify and resolve issues

  • Identify patterns and where additional training is needed

  • Create and conduct regression tests

  • Advise on maintenance needed to maintain custom web products through multiple platform updates

  • Optimize digital QA process and maintain documentation

  • Keep up to date with industry standards and best practices

  • Advise on changes to testing matrix, maintain and update documentation on test coverage

  • Respond quickly to changing requirements in fast-paced environment


Minimum Qualifications:

  • 3-5 years of QA experience in web and email development

  • Experience testing responsive emails and web pages

  • Knowledge of software engineering practices and Agile methodology

  • Familiarity with Content Management Systems and web builder tools

  • Experience with email testing platforms (Litmus, Email on Acid, etc.)

  • Experience with browser testing platforms (Browserstack, Lambda Test, etc.)

  • Excellent attention to detail and sharp eye for design-to-development comparisons

  • Strong desire for establishing and improving product quality

  • Ability to work with a Project Management tool (e.g. Workfront)

  • Proficiency in computer technology

  • Excellent analytical and problem-solving skills

  • Good oral and written communication skills

  • Understanding of HTML/CSS

  • Understanding of SEO/metadata

  • Preferred Qualifications

  • Experience with tracking/analytics

  • Experience with Adobe Experience Manager

  • Understanding of quirks and limitations of various email clients

  • Experience building or improving test automation frameworks

Additional Details:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Job: Technologies

Primary Location: United States

Schedule Full-time

Req ID: 22026463