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Salesforce.com, Inc Order Management Architect - Media, Salesforce Industries in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

We are looking to develop successful long-term relationships with all our customers - and the best way to do this is to build from strong foundations. The keys to every successful BSS/OSS implementation are well designed and structured provisioning, billing and fulfillment systems that integrate seamlessly with a sales catalog, CPQ and order entry system and enhances the end-user experience across all channels.

Our Order Management Architects have deep experience in full stack OSS/BSS systems and can construct workflows and integrations that meets the requirements of a digital sales experience, whilst enabling the required complexity in the back office. They then drive OM design to produce optimal order orchestration with Vlocity Industry Cloud applications, and work closely with our Sales and Product teams to ensure customer success.

You will serve as a trusted advisor to the customer, driving conversations with their architects and Product Marketing teams that promote product modeling best practices and effective order capture processes.

You will advise and mentor diverse teams, which may include customer and partner resources, providing guidance on order management best practices.as well as technical product assistance.

You will engage with the customer and review key artifacts to keep programs on track and ensure the delivered solutions remain extendable and maintainable going forward.

Qualifications

Minimum of three years telecommunications industry experience, including experience with incumbent local exchange carrier (ILEC), competitive local exchange carrier (CLEC), or interexchange carrier (IXC) online order management systems required.

Five+ years experience of guiding development teams, ideally using Agile development techniques, through full project lifecycles.

A proven track record of successful delivery of customer projects with an emphasis on back office systems in the telecommunications area.

Understanding and direct experience working with an end-to-end solution across the telecommunications BSS & OSS stack, from the creation of offers to quoting to order capture and fulfillment.

You will be expected to support projects in defining complex business rules that will support availability, eligibility, serviceability, compatibility, pricing and fulfillment sequence.

Must be a self-starter, adept at picking up new skills and technologies, and eager to break new ground.

Must be an excellent communicator; equally comfortable with crafting emails as leading a white-board discussion with customers or delivering an executive presentation.

You will have the vision to help us take our company to the next level.

Technical Skills

In-depth knowledge of key processes in industry-specific BSS/OSS solutions (e.g. Quote to Order, MACD, Policy Management, Order Management and Provisioning)

Process modeling tools and best practices

Data migration and integration

A working knowledge of the Salesforce platform and applications

Media vertical and ad sales domain knowledge required

Desired Certifications / Qualifications

Bachelors or Masters degree in Computer Science, Software Engineering, Business or a related field

Salesforce Administrator

Salesforce Developer

For Colorado-based roles: Minimum annual salary of $104,600. You may also be entitled to receive 15% target bonus, restricted stock units, and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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