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UMB Bank Payments Application Support Specialist - Open to Remote in Helena, Montana

Be part of something more.

A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.

Are you ready to be part of something more?

You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart . You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust . We want you to do the right thing, no matter what. And, expect more opportunity . UMBers are known for having multiple careers here and having their voices heard.

The Payments Production Support Team provides management, support and maintenance of the “Payments” ecosystem which includes wire transfers and the online banking system used by our commercial customers. The team ensures the applications including their systems and processes are performing at peak capacity to avoid business disruption.

As a Payments Application Support Specialist, you will be a point of contact to resolve potential incidents relating to the Payments ecosystem. You will coordinate the resolution with application teams, vendors, and various business units. In addition, you will be monitoring the system to ensure its performance. As you grow in technical expertise in one or more areas of specialization as well as leadership capabilities, your position and role within the team would advance and reflect this growth accordingly.

The Payments Production Support Team is a close-knit group of individuals that share a commitment to ensure our Payments ecosystem is performing at peak capacity. We believe in fully supporting each other to achieve this goal. Trust and open communication are the cornerstones of our team.

How you’ll spend your time:

  • Provide technical support and maintenance of our Payments ecosystem.

  • Monitor ticketing system and emails to determine specific action on incidents or requests.

  • Troubleshoot, triage and resolve any incidents on production applications.

  • Work closely with application teams, vendors and various business units to identify a solution to remediate the issue.

  • Provide project delivery for our systems.

We’re excited to talk with you if:

  • At least 3 years of experience in an application support role.

  • Knowledge in implementation/support of packaged applications with components running under a variety of possible technologies such as: Mainframe, Microsoft technologies, Java, web services, Oracle & SQL databases, Linux & Unix operating systems and MQ series.

  • Technically proficient with IBM mainframe technologies and programming experience such as COBOL, VSAM data sets, JCL, Changeman, TSO/ISPF, Zeke, InSynch, Tracemaster, Dumpmaster and/or RDS.

Open to qualified remote candidates.

The pay range for a candidate selected for this position who is based in Colorado is typically $57,900 to $107,500 annually. The selected candidate’s actual pay will be based on various factors, including but not limited to work location, qualifications, and experience, so the actual starting pay for the selected candidate may be above or below this range. The successful candidate will also be eligible to participate in one or more incentive plans based on company and individual performance.

UMB offers competitive and varied benefits to its associates including Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an Employee Assistance Program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.


UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to or call 816-860-7972 to let us know the nature of your request.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.