Job Information
Intermountain Health Pharmacy Services Operations Director in Helena, Montana
Job Description:
The Pharmacy Services Operations Director is responsible for providing leadership for pharmacy services throughout Intermountain Health, including strategic planning, program growth and development, all aspects of daily operational oversight, regulatory compliance, finance and budgeting, purchasing and receiving, quality management, medication safety, and cost-effective delivery of pharmaceutical care.
Along with offering a chance to work in a stable, strong, mission-based environment, this role provides the opportunity to experience the Mountain West’s diverse culture and incredible landscape. You’ll be able to explore abundant outdoor recreational opportunities, including skiing, hiking, and fishing, as well as stunning national parks and forests, all within hours of where you’ll call home. Becoming a part of the Intermountain team means gaining a family and finding a place to plant your roots.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental, and vision coverage. But health is more than a well-working body: it encompasses body, mind, and spiritual well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling, and paid time off. We also offer financial wellness tools and retirement planning.
This is an exempt, full-time partially remote position. The qualified candidate must live near an Intermountain Health facility in Colorado, Utah or Montana. Periodic travel may be required in this role. To show our commitment to you and assist *with your transition into our organization, we may offer a sign-on and/or relocation bonus when applicable. *
This is a system-wide leadership role reporting directly to the Chief Pharmacy Officer of Pharmacy Services. This position is responsible for all assigned aspects of pharmacy services throughout Intermountain Health.
As the Pharmacy Services Operations Director, you will:
Set the strategic vision, goals, and initiatives associated with an assigned portfolio of pharmacy services.
Work collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Health to ensure continued progress toward achievement of shared goals and full-scale integration.
Lead and develop direct reports and models an environment of professionalism, continuous learning, and clinical excellence.
Have an oversight of all aspects of medication management, including acquisition, prescriber ordering, preparation, dispensing, clinical management, monitoring, and appropriate disposal for assigned pharmacy services.
Have accountability for ensuring all assigned pharmacy services are operated in a perpetually compliant manner with all State and Federal laws and Intermountain policies and procedures.
Serve on committees locally, regionally, and at the system level as a leader in medication management policies and processes in assigned pharmacy domains.
Create and implement business objectives and metrics throughout assigned pharmacy services.
Establish reporting systems, performance standards and methodology for measuring personnel performance.
Educate and hold pharmacy leaders accountable for appropriate business operations, inventory management, budgets, staffing and workflows.
Ensure assigned pharmacy leaders work effectively with the Supply Chain Center (SCC) in developing lean, standardized processes for central prescription fill and other support functions.
Develop and update policies, procedures, and standard operating procedures for assigned pharmacy operations, which requires strong professional written communication skills.
Be responsible for effective inventory management practices in all assigned operations, along with third-party contracting to ensure maximum appropriate reimbursement is achieved for assigned pharmacy operations, where applicable.
Develop standards and accountability for service excellence.
Set aggressive goals with staff and leadership to continuously improve the customer experience.
Ensure that all processes associated with the medication-use cycle are evidence-based and in compliance with all regulations. Ensures that sufficient internal controls, system redundancies, and tracking mechanisms are in place and followed in the prescribed manner.
Support the integrity of the 340B program, where applicable.
Ensure that automation is used in a safe and efficient manner.
Identify opportunities to capture labor and product-associated efficiencies for all assigned pharmacies and is accountable for tracking key performance indicators. Ensures that down-time procedures and contingency plans are created, appropriate, and followed by team members when needed.
Ensure appropriate ordering, receiving, and shipping of pharmaceuticals and ensures effective inventory management practices are followed. Ensures that contractual obligations of suppliers are met and takes appropriate corrective action when deviations are identified.
Provide regular written communications updates to stakeholders to ensure that the activities, benefits, challenges, and operational responses associated with the assigned pharmacy services are understood. Establishes reporting systems, performance standards, and methodology for measuring performance of personnel. Develops and updates policies, procedures, and standard operating procedures pertinent to assigned pharmacy services.
Model and foster an environment of professionalism, continuous learning, and clinical excellence. Ensures that team members are competent operationally, clinically, and financially.
Develop employee retention strategies focusing on professional growth and development and provides effective leadership for direct reports and for those with dotted-line relationships.
Lead or participates in governance councils and committees as assigned and actively participates and promotes the educational programs that Intermountain Health sponsors or promotes.
Be responsible for capital and operations budgeting processes.
Regularly visit assigned pharmacy departments and works collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Health to ensure continued progress toward achievement of shared goals and full-scale integration.
Lead and develop standardized, effective clinical services in assigned pharmacy services to include effective patient counseling.
Develop medication therapy management services, pharmacist support for Personalized Primary Care (Patient-Centered Medical Home) clinics, immunizations and other services where appropriate. Ensures participation in initiatives to improve transitions of care and longitudinal management of medications and therapies, along with standards and accountability for patient engagement.
Set aggressive goals with staff and leadership to continuously improve the patient/customer experience within outpatient pharmacies.
Work closely with physicians and physician/medical-group leadership to identify innovative opportunities for the provision of pharmaceutical care, and to grow prescription volume within assigned pharmacy operations.
Participate and organize patient assistance programs in collaboration with established inpatient services as well as other Intermountain Health charitable foundations.
Encourage participation with clinic and community health fairs and other efforts that will provide service, care and marketing for the overall services of Intermountain Healthcare.
Minimum Qualifications
Bachelor of Science in Pharmacy and an advanced (Masters) degree or a PharmD degree from an accredited institution. (Degree will be verified.)
License to practice pharmacy and dispense controlled substances in the State of Colorado, Idaho, Montana, Nevada, or Utah.
Eight years of pharmacy operations management experience, along experience leading strategic planning, ongoing business reviews, and managing complex projects.
Preferred Qualifications
Master of Business Administration, Master of Healthcare Administration, Doctor of Pharmacy, or a Master of Science in Health Policy and Pharmacotherapy Outcomes Research Degree.
Board certification by the Board of Pharmaceutical Specialties Previous experience as a director of pharmacy
Previous experience in an integrated health care delivery system
Expert knowledge regarding formulary management strategies and tactics
Completion of a specialized ASHP-accredited pharmacy residency program
Previous experience in an integrated health care delivery system
#LI-EXECRC
Physical Requirements:
Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
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Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location:
Peaks Regional Office
Work City:
Broomfield
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$84.67 - $122.00
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.