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Job Information

MassMutual Policyholder Services Specialist in Helena, Montana

  • Provide back office support to Customer Care Associates (CCA’s), policyholders, advisors and field support for inforce book of business (migrated to Coverpath)

  • Serve as a liaison between Digital Operations and Haven on behalf of our customers and agents, ensuring world class service

  • Ability to adapt to fast-paced work environment; strong learning agility; critical thinking and effective utilization of data to drive decisions; collaboration with technology business partners to troubleshoot and resolve defects and unsupported workflows.

  • Inclusion: A team-focused mindset; encouraging and trustworthy; fostering strong working and interpersonal relationships; willingness to do what it takes to get the job done; flexibility to take on new responsibilities and teach others through cross-training with team members.

  • Resilience: Openminded and confident in a constantly changing and evolving business environment; ability to rebound from failures and see the lesson as the opportunity to learn and grow; demonstrate composure and confidence in uncertain and turbulent times.

  • Collaborate with team members and leaders on projects, system testing, workflows, research and requirement gathering in efforts to build fully scalable and efficient processes.

  • Independently managed assigned workload (live phone coverage and research tickets via Zendesk).


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.