MassMutual Policyholder Services Specialist in Helena, Montana
Provide back office support to Customer Care Associates (CCA’s), policyholders, advisors and field support for inforce book of business (migrated to Coverpath)
Serve as a liaison between Digital Operations and Haven on behalf of our customers and agents, ensuring world class service
Ability to adapt to fast-paced work environment; strong learning agility; critical thinking and effective utilization of data to drive decisions; collaboration with technology business partners to troubleshoot and resolve defects and unsupported workflows.
Inclusion: A team-focused mindset; encouraging and trustworthy; fostering strong working and interpersonal relationships; willingness to do what it takes to get the job done; flexibility to take on new responsibilities and teach others through cross-training with team members.
Resilience: Openminded and confident in a constantly changing and evolving business environment; ability to rebound from failures and see the lesson as the opportunity to learn and grow; demonstrate composure and confidence in uncertain and turbulent times.
Collaborate with team members and leaders on projects, system testing, workflows, research and requirement gathering in efforts to build fully scalable and efficient processes.
Independently managed assigned workload (live phone coverage and research tickets via Zendesk).
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.