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American Express Premium Cruise and Tour Travel Consultant - Travel & Lifestyle Services in Helena, Montana

Description

Design vacations that not only help our customers see the world, but truly experience it.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. Join #TeamAmex and let’s lead the way together.

We pride ourselves on delivering a flawless service, as well as creating unique and exclusive experiences for our Platinum Card Members.

Our Platinum/Boutique Travel Consultants use their passion for travel to surpass Card Member expectations by designing unforgettable trips and memories for our Platinum Card Members. They are brand ambassadors who take pride in their ability to deliver personalized vacation using our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.

If you have the desire to create extraordinary vacations for our valued Card Members, you are exactly who we are looking for.

Delight Card Members with the unforgettable and unexpected.

As an American Express Platinum/Boutique Travel Consultant, you never know what your day is going to entail. It could be a cruise, tour, honeymoon, or a reunion to name a few. Here’s just some of what you will be doing each day from your home office.

  • Using your exceptional consulting skills & industry knowledge to design unique travel & lifestyle experiences by expertly booking cruises, tours, hotels, flights, and transportation arrangements anywhere in the world

  • Providing reassurance and creating rapport by listening to needs from the initial inquiry to the welcome home greeting

  • A flair for building long-lasting relationships through exceptional listening and communication

  • Networking with our destination and supplier partners which will enable you to provide extraordinary, perfectly implemented, experiences

  • Communicate new and existing product offerings and value propositions relevant to the Card Member

  • Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication

Qualifications

Qualifications

  • Minimum of 1 year of cruise and/or tour experience

  • Proficient understanding of world geography and emerging travel destinations

  • Resilience and composure to remain positive under pressure and in changing circumstances

  • Strong time management and multi-tasking skills

  • Basic geography knowledge with ability to locate continents and travel destinations worldwide

  • Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate

  • Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation

  • Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily

  • Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals

  • Flexibility to work shifts, including evenings and weekends

Hours of Operation (7 days/week):

Monday–Sunday; 8:00am–11:00pm ET

Hours of operation are subject to change due to business need

Work at Home Requirements:

  • Through our Bring Your Own Internet (BYOI) Program, you will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.

  • American Express will provide BYOI participants a monthly allowance to help offset costs of phone and internet services. In addition, you would receive an additional one-time allowance to offset installation fees.

  • Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).

  • Dedicated analog landline phone (no VOIP) is required. Phone modem (vs. a wall jack) preferred where available.

Additional Requirements:

  • A secure home office, located at your confirmed address of residence, free from background noise or other distractions

  • Candidates must reside in one of 49 states where we currently hire (all U.S. states, except for Alaska). If you live within 35 miles of one of our TLS Service Centers (Phoenix, AZ or Sunrise, FL), you may be required to work in the Service Center.

Why American Express?

What you choose to do for a living is one of the most substantial decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people. The powerful backing of American Express.

Amex Flex

  • At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose or J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement . If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Travel

Primary Location: United States

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 22016886

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