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Rocket Software, Inc. Principal Customer Solutions Engineer in Helena, Montana

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States

Job Overview:

The Principal Customer Solutions Engineer brings creativity, curiosity, and passion to the role. They demonstrate deep technical versatility, and the experience to deliver differentiated exceptional customer experiences to Rocket’s customers by:

o Solving real problems for, and delivering real value to, our customers and partners every day

o Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation

o Demonstrating that we take commitments seriously to our customers, to our partners, and to each other

This role will be in our IBM System Z professional services team who work on customer engagements to help migrate and convert IBM Mainframe storage solutions products from other ISV storage solutions. The candidate must have a strong storage background with the following abilities: performance, capacity storage architecture and hardware, both DASD and Tape.

Essential Duties and Responsibilities :

Technical leadership

  • Accountable for technical and team leadership on customer engagements

  • Represents the technical team in project communications

  • Responsible for leading architecture, design, and delivery of the solution

  • Determines technical resource skill requirements for project delivery tasks

  • Assist Project Management in change control risk management, planning, estimating and drive toward expected outcomes

  • Demonstrates an understanding of practical application of IBM Mainframe storage solutions in a variety of customer environments

  • Collaborates with cross-functional teams on new features based on customer input

  • Articulates the practical application of the products in a variety of customer environments

  • Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions

  • Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.

Services to Customers

Provide exceptional value-driven services to customers

  • Builds upon established solution delivery techniques to help drive continual improvement

  • Guides and trains customers in best practice configuration and use of Rocket products

  • Establishes credibility as a Rocket product expert with all audience levels

  • Mentors and teaches other consultants on product implementation strategies

  • Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers

  • Assertively and persuasively deals with challenges

  • Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe, and budget

  • Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer

Required Qualifications:

  • 10 + years in Storage Architect or System Programmer position

  • 8+ years Consulting, or team lead experience

  • 8+ years development, application lifecycle or change management experience

  • Advanced technical knowledge of IBM System Z, z/OS, and its concepts

  • Expert knowledge of IBM’s z/OS Storage Management Subsystem

  • Previous experience migrating or replacing storage products in a z/OS environment is strongly preferred

  • JCL Skills

  • Ability to use TSO and ISPF

  • Ability to write simple REXX programs

  • Experience in migrating and implementing at least two of the below products:

  • IBM Removable Media Management (RMM)

  • IBM Tivoli Advanced Reporting for DFSMShsm

  • IBM Advanced Storage Management Suite for z/OS

  • Rocket Performance Essentials

  • Tivoli Tape Optimizer for z/OS (TTO)

  • IBM Tivoli Advanced Backup and Recovery for z/OS

  • IBM OMEGAMON for Storage on z/OS

  • IBM Tivoli Advanced Audit for DFSMShsm

  • IBM Tivoli Advanced Catalog Management

  • Excellent interpersonal skills:

  • Critical thinking, analytical and problem solving

  • Relationship management

  • Excellent written and verbal communication

Education:

Bachelor’s or master’s degree in Computer Science, Information Technology, or equivalent work experience

Travel Requirements:

Up to 10%

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-Remote

#LI-MM1

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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