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Salesforce.com, Inc Principal Success Manager in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

What you'll be doing...

As a Principal Customer Success Manager , you will be responsible for customer adoption, retention, and satisfaction for a specific book of accounts in our Enterprise Business Unit. Through partnership and collaboration, you will mentor customers to achieve their business goals and improve value from their investment in the Tableau platform. You will interact with customers daily to form relationships, drive adoption, provide awareness to all available Tableau resources, ensure timely subscription renewals, and uncover growth opportunities. Ultimately, you’ll be the customer’s trusted advisor and advocate to ensure customer success.

Some of the things you’ll be doing include…

  • Ensure customers’ execution of their analytics strategy that drives business impact and value to the customer.

  • Drive adoption of a customers’ Tableau investments by guiding actions and capability development. These actions include, but are not restricted to: detailing customer’s goals and developing a plan for their success, establishing success metrics, identifying potential roadblocks, and providing prescriptive recommendations

  • Proactive relationship management with accounts to maintain overall customer health

  • Meet or exceed quarterly retention goals

  • Maintain deep understanding of Tableau’s platform and speak with customers about the most relevant features/functionality for their specific business needs

  • Perform regularly scheduled meetings with key partners to ensure the goals are being met

  • Supervise and report on the health/risk of assigned accounts across Tableau Sales Account Management Team

  • Act as point of escalation when required and help lead customer expectations

  • Identify new sales opportunities (upsell or cross-sell) through customer engagements and communicate to Tableau Sales Account Manager for execution

  • You will champion a sense of community with your customers by supporting internal Tableau User Groups by creating Centers of Excellence and providing vital information for wiki pages, standard methodologies, and encourage internal use case sharing

Who You Are…

  • Experienced . Minimum of 3 years’ experience in Customer Success/ Account Management/Program Management/Project Management role for a software company. Bachelor's Degree preferred.

  • Technical . You have experience using business intelligence tools (ideally Tableau) and are able to “walk the walk” with technical customer teams. You will be the first line of defense for customers who are having trouble with the product before sending them to our support team. You are willing to learn and continue to develop your knowledge of Tableau’s products.

  • Sales Oriented. You have a detailed understanding of an organization’s structure and procurement process. You can quickly recognize when growth conversations are needed.

  • Excellent Communicator. Beyond knowing what to say and how to say it, you communicate effectively across the experience / management spectrum, can ‘translate’ between technical and non-technical teams, and can empathetically communicate a customer’s pain to internal Tableau teams.

  • Passionate . You are passionate about helping your customers maximize the benefits of Tableau and understand the importance of success to the account and the individual.

  • Energetic and Creative. Energy and passion are your hallmarks; you love the creative process and think outside-the-box, wowing people with your interesting angles and quality work.

  • Resilient. Never satisfied with ‘no’ for an answer; you’re able to withstand and recover quickly from difficult situations.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

For Colorado-based roles: Minimum annual salary of $104,600. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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