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Facebook Product Manager, Customer Care - Legal & Privacy in Helena, Montana


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Customer Care team’s mission is to give people a delightful and efficient support experience across the Facebook family of apps. The Legal and Privacy team’s mission is to empower and protect those who entertain, inform, and connect with the world on the Facebook family of apps. We are bringing these missions together to solve customer support focused problems that allow the Facebook family of apps to create a trusted and safe environment for creators, influencers, publishers, and the community all over the world — from helping an aspiring artist protect their art from being pirated, to helping broadcasters and films prevent illegal streaming, to protecting our platforms from the sale of counterfeit goods.As Facebook grows, we are looking for Product Managers who are passionate about solving intricate problems that enable our platforms to provide a trustworthy experience. In this role, you will build global products that answer questions such as, “How can we use machine learning to automatically detect and resolve copyright violations, so a creator can make a living doing what they love?”

Required Skills:

  1. Own and drive all aspects of product management for the Legal & Privacy vertical support team with world-class engineers, product designers, and data scientists

  2. Chart a clear, ambitious 2-3 year vision and strategy for how we can solve the needs of our customers

  3. Pair your strategic thinking with detailed execution and data analysis to identify the big bets that are most impactful for our customers

  4. Lead product strategy debates among cross-functional leaders during product reviews

  5. Collaborate with Data Science and research teams to reframe how we think about and measure success

  6. Lead the cross-functional team to transform a reactive and fragmented approach into a proactive and cohesive approach

  7. Empathize with and understand the intricacies of three key constituencies: (1) lawmakers and regulators, (2) the community of digital rights holders, and (3) Facebook, the company

  8. Become a respected thought leader on how we provide customer support that is available, effective, and supportive for creators, influencers, and publishers

Minimum Qualifications:

  1. 5+ years experience in building software products as a product manager or product owner

  2. Experience as a product manager working with different sets of internal and external clients

  3. Experience using data to solve business problems

  4. Experience leading through influence

  5. Communication and presentation experience

Preferred Qualifications:

  1. Experience building consumer or enterprise software

  2. Experience with legal, privacy, and/or regulatory issues

  3. Care deeply about upholding people’s rights and equal justice for all

  4. BA/BS/MS

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at