Job Information
EDB Professional Services Delivery Manager in Helena, Montana
A Little About Us
Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.
We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.
EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!
Delivery Manager (Professional Services) - Americas
This person must reside in the United States.
Role Overview:
The Delivery Manager plays a pivotal role in driving the success of customer implementations within our Professional Services team, encompassing Database Consultants, Trainers, and Solution Architects. This role demands effective project coordination, comprehensive team management, and strategic oversight. Key to this role is the ability to engage effectively with all levels of leadership both within our organization and on the customer's side. The Delivery Manager will be responsible for the overall performance and development of the team, aligning with our mission to ensure optimal customer utilization of our products and maximized time-to-value delivery.
Ke y Responsibilities:
Team Management and Line Management: Oversee the professional development, performance management, and recruitment of Consultants within the Professional Services team. Foster a collaborative and high-performing team environment.
Project Management: Lead the full project lifecycle, ensuring projects meet scope, budget, time, and quality objectives leveraging standard project management methods and tooling.
Inter-Team Coordination: Actively coordinate between various internal teams and customer teams to ensure alignment, efficiency, and effective collaboration throughout the project lifecycle.
Partner Delivery Management: Oversee and coordinate project delivery through partners, ensuring alignment with project goals, quality standards, and timelines.
Strategic Planning: Develop and implement strategic plans for team development, capacity, resource allocation, and project execution.
Leadership Engagement: Build and maintain strong relationships with leaders at all levels within our organization and with our customers, ensuring alignment and effective collaboration.
Stakeholder Communication: Maintain effective communication across all levels, ensuring clear status reporting, stakeholder engagement, and escalation management.
Risk Management: Identify and mitigate project and team risks, ensuring alignment with business goals.
Resource and Financial Management: Oversee resource allocation and budgeting, ensuring efficient use of resources and financial health of projects.
Quality Assurance and Process Improvement: Uphold high standards in project delivery and seek continuous process improvements.
Coaching and Mentoring: Provide mentorship and career development guidance to team members.
Core Deliverables:
Successful delivery of projects, meeting all performance criteria, and demonstrating effective coordination between various teams within our organization and with our customers.
Effective management and development of the Professional Services team.
Strategic planning and execution for team and project success.
Comprehensive financial and project reporting.
Continuous improvement in team performance and project processes.
Requirements:
Minimum of 7 years in project/program management, with substantial experience in team management and development, preferably in a technical or database-focused environment.
Proven leadership skills and experience in line management.
Exceptional stakeholder management skills, with a customer-first approach.
Strong communication, negotiation, and conflict resolution skills.
Proficiency in MS Project, MS Office, and Google Suite.
Strategic thinking and problem-solving abilities.
Detail oriented with excellent follow through skills and a sense of urgency.
Preferred Qualifications:
Experience with Postgres or other database technologies.
Advanced project management certifications (e.g., PRINCE2, PMI, PMP).
Experience in strategic planning and team development.
Experience in delivering technical projects..
Having proficiency in a language other than English will be advantageous.
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EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
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