Job Information
Zoom Professional Services Project Manager ZCX in Helena, Montana
What you can expect
We’re looking for a proactive, detail-oriented Professional Services Project Manager to drive successful Zoom Contact Center and Customer Experience implementations. In this customer-facing role, you'll be the primary liaison between our customers and internal teams, ensuring seamless project execution and high-quality outcomes. Experience with contact center solutions, WFM, QM, and virtual agent technologies is highly valued.
About the Team
In this role, you will be responsible for the overall delivery of new features for Zoom Contact Center. This includes project managing the release plans, diving into the feature technical discussions and coordinating with product managers, engineers, designers and operations.
Responsibilities
Managing day-to-day administrative tasks for Zoom Contact Center and CX projects.
Maintaining project calendars, schedules, and ensure all deadlines are met.
Serving as the main point of contact for customers, setting clear expectations and managing communications.
Coordinating with internal teams and external partners to address project deliverables and resolve issues promptly. Organizing, update, and manage shared project documentation.
Scheduling meetings, prepare agendas, document minutes, and track action items.
Providing regular status updates and progress reports to project leadership.
Being proactive in identifying risks and implement mitigation strategies.
Applying your knowledge of contact center operations, workforce management, quality management, and virtual agents to support and enhance project delivery.
What we’re looking for
Have experience in a professional services environment.
Have hands-on experience managing deployment projects for contact center, workforce management, quality management, and virtual agent technologies.
Have proven experience as a Project Manager or Coordinator, ideally in a customer-facing role or contractor capacity.
Have good organizational skills with exceptional attention to detail.
Have excellent communication and interpersonal skills to manage diverse stakeholders.
Have proficiency in project management and document management tools.
Have the ability to juggle multiple priorities and work effectively under tight deadlines.
Salary Range or On Target Earnings:
Minimum:
$76,800.00
Maximum:
$186,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
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