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Vontier Professional Services Specialist in Helena, Montana

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

Driving customer satisfaction is your motto? Are you often complimented on your organisational skills? If you are a born problem-solver with sharp attention to detail, this is for you!

WHAT YOU WILL DO

As a key member of the wider Professional Services team, your contribution to the overall customer experience will be instrumental. To break it down, your responsibilities will include:

• Guiding the management of large accounts and the implementation of strategies to support growth in the enterprise sector

• Accountability for end-to-end account success and satisfaction throughout the entire implementation life cycle

• Be ultimately responsible for the successful deployment of large fleets and ongoing customer satisfaction

• Promote and drive a passionate customer-driven culture by ensuring a strong focus on delivery, execution and the customer

• Maintain proficiency in a wide range of technology products/ platforms.

We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the autonomy, accountability, and visibility to do just that.

To be successful in this role, you will be equipped with:

• 5+ years of customer / technical support experience in growing enterprise start-up environments, working directly with customers

• 2 + years of Project management experience

• PM qualification (PRINCE2 / PMP Practitioner certification) desirable

• Bachelor’s degree or equivalent in IT or technology is desirable

• Strong MS Office skills and experience

• Exhibits solid business acumen

• Ability to travel (15% travel involved) – when required

• Experience in maintaining top-notch customer support levels during periods of high business and team growth

• Development of metrics that drive customer operations and demonstrated success managing those metrics

• Prior experience within IT&T / Telco or Technology industry advantageous

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Orange County, CA, we have an international presence with additional offices in the United States, United Kingdom, ANZ and Mexico. Check our website at www.teletracnavman.com.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

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