Job Information
State of Montana Program Officer 2 in Helena, Montana
* *Our services impact EVERY Montanan! _MISSION STATEMENT _* * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collecting other state agency’s debt. * *What We Can Offer You The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/9.17/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. _DUTIES__ *Job Overview: * This position resides in theInformation Management and Collections DivisionofDepartment of Revenue. Duties include coordinating program activities, managing program information, responding to inquiries and support issues, collecting and reporting program data. The incumbent will manage relationships with various internal and external stakeholders, assist business analysts and unit managers with program administration. The position resides in the Information Management Bureau which comprised of three units, Customer & Payment Management, Digitization, and Information Governance. The position reports to the Unit Manager. This position does not supervise other staff. The Information Management Bureau is responsible for: processing paper and electronic payments, returns and correspondence; managing customer information; managing software vendor relations. Our employee values are a central component to our culture and the way we work. We value dependability, integrity, teamwork, and innovation. In this role as a Program Officer for the Customer & Payment Management team, you will perform a variety of task. Typical job duties for this position include: · Data management in Gentax System · Business administration · Training, Technical Assistance of data processing and control services · Program management and project planning · Communications with internal/external customers The (Unit) is responsible for: * Centralized payment processing for the Department * Manage Customer Information You would be a great fit for this position if you: * Have excellent customer service skills and enjoy working with a variety of people * Have an aptitude for learning applications and critical thinking * Have strong written and verbal communication skills * Solution oriented * Working in a team environment that works closely together on special projects and individually on a normal daily basis This is an incomplete list of job duties. For a complete job description please contact Human Resources.(dorhr@mt.gov or 406-444-9858) DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. ** *REMOTE/TELEWORK:*This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. ** *Training Assignment:* This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. *(All computer systems and tax guidelines will be trained on the job.)* *HOW TO APPLY* To be considered for this position, please submit a resume via the “Apply Online” button located on this posting and include three professional references, as well as the names and contact information of your last three supervisors. *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Successful applicants are required to successfully pass DOR tax and background check(s).** *EDUCATION / EXPERIENCE_* The minimum level needed on the first dayof work is: * Bachelor’s degree in public administration, business administration, computer science, or closely related field; and * Three years of job-related work experience. * Preferred work experience includes program planning, analysis, research, accounting system operations, and work in tax and project management. * Other combinations of education and experience will be evaluated on an individual basis. * *Title: Program Officer 2 Location: Helena Requisition ID: 24143015