Wolters Kluwer Project Manager (Customer Success Specialist) - Remote R0037213 in Helena, Montana
Project Manager (Customer Success Specialist) - Remote R0037213
Job Description Summary:
The Customer Success Specialist – Project Manager is responsible for the end-to-end management of client license portfolios, to include the successful implementation and release of CT Corporation's Business License Services for enterprise customers by applying specialized knowledge. In this capacity, the Specialist will be the main contact for the customer and internal partners. They are responsible for coordinating, organizing, and directing the onboarding process, which includes managing the completion of work by other team members/teams. Throughout the process, they handle risk and issue management, planning/resource scheduling, and scope management (balancing time, budget/customer spend, and quality). You have a combination of project management skills, guide other team members/departments, data capabilities, knowledge of corporate governance, customer service fundamentals, using technology, and MS excel (can maintain complex spreadsheets) skills.
This is a USA Fully Remote role and will report to the Associate Director, Customer Service Operations - FCC CT and under the directorship of the Vice President & Head of Business Licenses CT – FCC CT. Must be legally authorized to work in the USA. #LI-Remote
Job Qualifications (Minimum):
Education : bachelor’s degree in liberal arts, Business, Management, or related discipline; OR, if no degree, 3 years of consultative customer service or account management experience, or equivalent.
Experience : 3 years + of consultative customer service, or working in the licensing field, or project management experience (or equivalent).
This role is Fully Remote and must be legally authorized to work in the USA
Preferred Experience Knowledge, Skills, or Certifications (Minimum):
Experience : 5 years + of consultative customer service or account management experience, including:
Demonstrate an experience of CT business practices, processes, products, and services.
Demonstrate knowledge of process and project management standards
To communicate with partner representatives, government agencies, colleagues, and clients
Essential Duties and responsibilities:
Understand main goals and build knowledge of the company, processes and customers.
Under a moderate level of guidance, responsible for solving moderately complex problems following established procedures.
Participate in a smooth customer onboarding process, ensuring an easy introduction for the customer from the outset.
Manage the post-sales customer lifecycle (ongoing assistance, customer renewals, product improvements, up- and cross-selling) to maintain customer loyalty and customer satisfaction.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
-Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.
-CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.