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ICON Clinical Research Research Associate II, Patient Centered Outcomes (Qual) in Helena, Montana

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

ICON Patient Centred Outcomes is currently seeking a Research Associate, II (Qualitative) to join our team!

Location – US

Hybrid position - Blue Bell, PA OR Raleigh, NC

ICON Patient Centred Outcomes (PCO) is part of ICON plc, a leading global Clinical Research Organization headquartered in Dublin, Ireland. Our PCO group undertakes consultancy projects for international clients in both the pharmaceutical and medical device sectors, supporting development of medicines and clinical trials.

The work of the PCO group focuses on patient-centered research, including health related quality of life, disease signs and symptoms, treatment preference, adherence and satisfaction. The group is respected globally for the quality and innovation of their applied qualitative and quantitative work. Much of their work involves Clinical Outcome Assessment (COA) measurement development and evaluation, including conducting patient interviews and focus groups and qualitative analysis.

Our PCO team is primarily based in US (Gaithersburg, Raleigh), UK and France (Lyon), with ICON offices in most EU countries.

We are looking for an individual who is looking to join a consultancy group where research experience is applied within a fast-moving commercial environment. In particular, we are looking for someone who is looking to apply their qualitative skills and join our growing team.

You will have experience of applied research in an academic, health or commercial environment, and will have experience of, and interest in, qualitative research design and interpretation of results.

The Role :

We have a strong preference for an individual with qualitative coding and analysis skills

  • Supports project meetings and the resolution of issues, project recaps and corrective/preventative action.

  • Assist with development of research materials (such as study protocols, interview guides) and conduct of literature reviews

  • Conduct interviews with patients, caregivers and clinical experts

  • Undertake qualitative data analysis using qualitative analysis software: e.g., MaxQDA, ATLAS.TI, NVIVO

  • Draft, review, and assist with client deliverables, including reports, proposals and scientific manuscripts under the direction of senior team members


  • Bachelor's (or higher) degree in a related field (such as sociology, anthropology, public health, epidemiology, psychology, or related discipline) or proven relevant experience

  • Fluency in English both orally and in writing, with excellent interpersonal skills.

  • Experience in a related field in academic or industry environment

  • Understanding of scientific research methods and processes

  • Experience with qualitative methodology and analysis; knowledge of qualitative analysis software strongly preferred

  • Well-developed written and oral communication skills, including fluent English, both written and spoken

  • Accuracy and attention to detail

  • The ability to work effectively as part of a team with a high degree of self-motivation

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.