TTEC Salesforce Business Analyst in Helena, Montana
TTEC Digital is hiring a Senor Salesforce Business Analyst to join our Salesforce Experience Innovation professional services practice.
The Salesforce Business Analyst must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and external customer communications, all stages of project documentation and framework configuration of CRMs such as SalesForce. This role will work heavily with Management, Operations, Clients and Development teams to accomplish the goals for multiple implementations.
What you’ll be doing:
Internal and External customer communication used to gather, guide, and document project and program requirements and expected results
Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation
Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce
Research and maintaining best practices on document repositories
Effectively deliver results on several development projects in the same sprints
Function in a team lead capacity mentoring and guiding junior level resources
Participate and collaborate on design
Create and maintain positive relationships with multiple internal groups to support on-going project development
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Achieve and Maintain Service Cloud Consultant Certifications
What skills and experience you will bring:
3 years of experience working on Salesforce Service Cloud and/or Marketing Cloud enterprise implementations, preferably within a consulting or professional services organization.
7 years of Business Analysis experience
Effective at requirements gathering, solution design, configuration, implementation and management of client expectations and business processes.
BS Computer Science, Software Engineering, MIS or equivalent work experience
Experience with Agile methodology
Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio
Proven time management skills in a dynamic development environment
Ability to work as part of a team to solve technical problems in varied political and geographic environments
Active Salesforce Administrator Certification
Who we are:
TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital (https://www.ttec.com/ttec-digital) , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage (https://www.ttec.com/ttec-engage) , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.
Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
COMPENSATION & BENEFITS
This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
“TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.”
Job: Information Technology
Title: Salesforce Business Analyst
Requisition ID: 03A0W