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Nelnet Senior Business Analyst - NBS/NCE in Helena, Montana

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Senior Business Analyst (BA) guides the team in improving processes, products, services and software through data analysis. This position supports the team in gathering, documenting and testing requirements. In addition, the Senior BA is an advocate for improvements and working as a whole team to accomplish goals. This position, along with the rest of the team, is responsible for quality.


  1. Elicits details from product owners, stakeholders and team members to better understand user stories and acceptance criteria.

  2. Works with the team to break stories into smaller stories or tasks when required.

  3. Performs software testing and report test results, test progress and product quality for the team.

  4. Responds to change quickly, including changing, adding or improving tasks.

  5. Provides a positive and solution-oriented approach with team members and stakeholders.

  6. Is a resource for onboarding new team members.

  7. Utilizes critical, quality-oriented, skeptical thinking about the product.

  8. Drives implementation of improved processes.

  9. Coaches and mentors other team members.

  10. Acts as an influencer.

  11. Collaborate with product designers.

  12. Analyze, define, and document detailed software requirements which will be decomposed to create engineering tickets.


  1. Bachelor’s degree or equivalent experience.


  1. 5+ years of experience as a business analyst, preferably in an Agile environment.

  2. Experience mentoring others and/or leading a significant change within a team.

  3. Experience with Kanban and JIRA/Confluence.

  4. Practice writing Gherkin-based acceptance criteria.


  1. Analytical and detail-oriented.

  2. Strong written and verbal communication.

  3. Ability to handle multiple priorities and work under pressure.

  4. Good time management skills to plan and organize own work.

  5. Demonstrated respect, collaboration, and pride in ownership.

  6. Ability to adapt to change.

  7. Focus on continuous improvement and delivering value.

For CO Residents: Pay is $75,000-$90,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

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