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Salesforce.com, Inc Senior Director - CSG Solution Advisor in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Department Description:

The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for success offers. We maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross-functional work. Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers.

Role Description:

At Salesforce, the role of the CSG Solution Advisor requires a combination of solution selling, business acumen, technical ability, and teaming. You will leverage these skills to attach Success plans to our largest and most complex customers. The successful candidate will be leading a team of CSG Solution Advisors aligned to a territory responsible for driving the attach and bookings of Signature & Premier Success plans. In this role you will serve as a player-coach, actively working with cross functional team members to solve challenging customer problems and coordinating internal / external resources effectively. The role will cover current and legacy products from our portfolio of subscription services Success Plans (subscription-based technical support offerings - Signature Success, Priority Support, MCS, Legacy Signature plan, Technical Account Manager and Proactive Monitoring offerings).

Your Impact:

Success will be measured by the overall performance of the assigned Territory for Premier & Signature Success sales performance.

  • Achieve and exceed targets for both Premier & Signature Success plans across bookings, attach, upgrades, and conversions.

  • Build relationships with Sales & CSG leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities to attach Premier & Signature Success plans.

  • Operational rigor around forecast accuracy, team performance, and territory performance required.

  • Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues

Required Experience:

  • Bachelors Degree required

  • 10-15+ years experience in Sales, Marketing or Services (consulting, technical support or training) required.

  • Strong technical background with ability to understand complex technical & business environments.

  • Demonstrable understanding of mission critical support processes with enterprise customers

  • Demonstrable experience of engaging with enterprise customers cross functionally and varying levels of seniority up to & including C suite executives.

  • Experience of building & delivering business value cases and presenting to customer

  • Sales experience with a track record of managing a large territory and exceeding targets is a Attributes:

  • Team player who likes to collaborate and create innovative approaches to increase levels of performance

  • High energy, outgoing, positive attitude and ability to motivate others

  • Results-driven, tenacious, drive to succeed in a fast-paced environment

  • Ability to learn quickly and adapt to change

For Colorado-based roles: Minimum annual salary of $159,300. You may also be entitled to receive bonus, restricted stock units, and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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